Mission-Driven Customer Service Lead

Serenity Mental Health Centers; Phoenix (AZ); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Excellent Benefits

401(k) plan

Paid Time Off

Competitive pay

Job summary

Serenity Mental Health Centers in Phoenix, AZ seeks a Customer Service Lead to guide individuals on their personal journeys. You’ll provide clear options, support progress, and model a culture of trust and outstanding service for your team.

The role requires 3+ years in customer service (ideally in leadership), strong communication and emotional intelligence, and the ability to stay calm under pressure in a fast-paced setting such as hospitality, caregiving, or call centers.

Qualifications

• High School Diploma or GED required.
• 3+ years of full-time customer service experience, preferably in leadership roles.
• Leadership experience or a natural ability to guide and motivate others.
• Excellent communication, problem-solving and emotional intelligence skills.
• Ability to remain calm and effective under pressure.
• Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving or tutoring is a strong plus.

Responsibilities

• Build strong, supportive relationships with individuals beginning their journey.
• Educate and guide them to take the next steps toward their goals.
• Address concerns with patience and confidence, ensuring progress.
• Model excellent service and communication for your team.
• Be adaptable and step into other roles when needed to support the team.

Skills

Customer service leadership

Communication

Emotional intelligence

Problem solving

Calm under pressure

Coaching

Mentoring

Education

High School Diploma or GED

Job description

Serenity Mental Health Centers in Phoenix, AZ seeks a Customer Service Lead to guide individuals on their personal journeys. You’ll provide clear options, support progress, and model a culture of trust and outstanding service for your team.

The role requires 3+ years in customer service (ideally in leadership), strong communication and emotional intelligence, and the ability to stay calm under pressure in a fast-paced setting such as hospitality, caregiving, or call centers.