Impactful Customer Service Lead — Mission-Driven Growth

Serenity Mental Health Centers; Las Vegas (NV); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Paid time off

401(k)

Job summary

Serenity Mental Health Centers in Las Vegas seeks a Customer Service Lead to mentor frontline staff, build trusting client relationships, and guide others toward respectful, solution-focused outcomes. You’ll model excellence in communication, manage challenging conversations with composure, and coach your team to deliver compassionate service in a fast-paced environment.

This role emphasizes leadership with heart and measurable impact.

Qualifications

• 3+ years of full-time customer service experience with leadership responsibilities
• High School Diploma or GED required
• Leadership ability to guide and motivate others
• Excellent communication, problem-solving and emotional intelligence skills
• Ability to stay calm and effective under pressure
• Experience in fast-paced, people-focused roles is a strong plus

Responsibilities

• Build strong, supportive relationships with individuals starting their journey
• Educate and guide clients toward next steps and goals
• Address concerns with patience and confidence to ensure progress
• Model excellent service and communication for the team
• Be adaptable and step into other roles to support the team

Skills

Leadership

Customer service

Communication

Emotional intelligence

Education

High School diploma or GED

Job description

Serenity Mental Health Centers in Las Vegas seeks a Customer Service Lead to mentor frontline staff, build trusting client relationships, and guide others toward respectful, solution-focused outcomes. You’ll model excellence in communication, manage challenging conversations with composure, and coach your team to deliver compassionate service in a fast-paced environment.

This role emphasizes leadership with heart and measurable impact.