Mission-Driven Customer Service Lead

Serenity Healthcare; Superior (CO); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical insurance (90% coverage)

Dental insurance (90% coverage)

Vision insurance (90% coverage)

401(k) plan

Paid time off

Paid holidays

Job summary

Serenity Healthcare seeks a Customer Service Lead to guide individuals on their personal journeys, explaining options and supporting them throughout the process.

You will lead by example, fostering a culture of trust and exceptional service within your team in a mission-driven setting.

This role emphasizes leadership, coaching, and hands-on involvement to ensure progress, with a focus on compassionate communication under pressure.

Qualifications

• High School Diploma or GED required.
• 3+ years of full-time customer service experience, preferably in leadership.
• Strong leadership ability to guide and motivate others.
• Excellent communication, problem-solving, and emotional intelligence skills.
• Ability to stay calm and effective under pressure.
• Experience in hospitality, call centers, coaching, caregiving, or tutoring is a plus.

Responsibilities

• Build strong, supportive relationships with individuals starting their journey.
• Educate and guide them to take the next steps toward their goals.
• Address concerns with patience and confidence, ensuring progress.
• Model excellent service and communication for the team.
• Be adaptable and step into other roles when needed to support the team.

Skills

Leadership experience

Customer service leadership

Communication skills

Problem-solving

Emotional intelligence

Calm under pressure

Education

High School Diploma or GED

Job description

Serenity Healthcare seeks a Customer Service Lead to guide individuals on their personal journeys, explaining options and supporting them throughout the process.

You will lead by example, fostering a culture of trust and exceptional service within your team in a mission-driven setting.

This role emphasizes leadership, coaching, and hands-on involvement to ensure progress, with a focus on compassionate communication under pressure.