IT Support Technician — 24/7 Mission-Critical IT Ops

SpaceX; Town of Florida (NY); On-site; USD 52,000 - 80,000; Full time

Job summary

SpaceX in the United States is seeking an IT Support Technician to provide frontline and advanced hardware, software, and network support for engineers and manufacturing teams. You will manage onboarding, asset lifecycle, and incident response in a fast-paced environment.

This role emphasizes customer service, strong technical skills, and the ability to work with mission-critical systems. You will document solutions, support printers and conferencing gear, and collaborate with IT engineering

Qualifications

• High school diploma or equivalency certificate.
• 1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
• Experience supporting Microsoft technologies.

Responsibilities

• Provide 1st, 2nd, and 3rd tier support to SpaceX employees.
• Manage on site inventory and the total lifecycle of IT assets.
• Procure, configure and deploy computer hardware and mobile cellular devices.
• Troubleshoot software and hardware issues, in person and remotely.
• Configure and troubleshoot desktop, label and large multifunction printers.
• Network support and troubleshooting. From device connectivity to VLAN configuration.
• Configure non-traditional network attached devices and interface with SpaceX infrastructure.
• Develop new workflows and solutions, working with IT engineering groups to resolve issues.
• Write instructional documentation and convey technical ideas to non-technical people.

Skills

Customer service

IT support experience

Windows & networking basics

Printer & AV support

Remote support

Education

High school diploma or equivalent

Tools

Microsoft technologies

Job description

SpaceX in the United States is seeking an IT Support Technician to provide frontline and advanced hardware, software, and network support for engineers and manufacturing teams. You will manage onboarding, asset lifecycle, and incident response in a fast-paced environment.

This role emphasizes customer service, strong technical skills, and the ability to work with mission-critical systems. You will document solutions, support printers and conferencing gear, and collaborate with IT engineering