Mid. Solution Business Analyst

BTI Solutions, Inc.; Plano (TX); On-site; USD 59,000 - 87,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid sick leave

Life, AD&D, and LTD insurance

Voluntary life/AD&D coverage

Job summary

BTI Solutions, Inc. seeks an experienced Solution Business Analyst to lead operational excellence and drive business growth for CR2 and MMS. The role focuses on service operations, billing management, and feasibility analysis to support enterprise mobility and workspace management solutions.

You will coordinate with engineering, operations, and product teams, develop proposals, and prepare executive reports while monitoring market trends and opportunities for expansion.

Qualifications

• Bachelor’s degree preferred or equivalent relevant work experience.
• 4–6+ years in solution business operations, IT service management, or related fields.
• Experience with billing operations, reconciliation, or usage validation.
• Experience in business proposal creation, business case development, or service expansion planning.

Responsibilities

• Lead daily operation and business support for CR2 and MMS to ensure stable, scalable service delivery.
• Manage billing operations: monthly usage validation, invoice review, reconciliation, and reporting.
• Develop business proposals for mobility, workspace management, and enterprise IT services.
• Conduct feasibility reviews with cost modeling and ROI analysis.
• Collaborate with engineering, operations, and product teams to improve service performance and customer satisfaction.
• Prepare business documentation including proposals, SOPs, billing guides, and executive reports.
• Monitor competitive landscape and position CR2/MMS within enterprise IT offerings.

Skills

Analytical skills

Communication

Cross-functional coordination

Ownership

Microsoft Office

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Mid. Solution Business AnalystPosition Summary:WE are seeking an experienced Solution Business Analyst to lead operational excellence and business growth for CR2 (Common Resource Registry) and MMS (Managed Mobility Service). This role focuses on service operation, billing management, business feasibility analysis, and proposal development to support expansion of enterprise mobility and workspace management solutions. The ideal candidate has strong ownership, analytical capability, and the ability to translate operational insights into business opportunities.Responsibilities:Lead daily operation and business support for CR2 and MMS, ensuring stable, efficient, and scalable service deliveryManage billing operations, including monthly usage validation, invoice review, reconciliation, and reportingDevelop business proposals for new opportunities related to mobility, workspace management, and enterprise IT servicesConduct business feasibility reviews, including cost modeling, ROI analysis, and operational impact assessmentCollaborate with engineering, system operation, and product teams to enhance service performance and customer satisfactionAnalyze customer requirements and market trends to identify new service opportunities and feature enhancementsSupport cross-functional initiatives with sales, marketing, and customer success teams to drive solution adoptionPrepare and maintain business documentation, including proposals, operational SOPs, billing guides, and executive reportsMonitor competitive landscape and contribute to strategic positioning of CR2/MMS within enterprise IT service offeringsCoordinate internal stakeholders to ensure alignment across service operation, finance, and business developmentRequirements/Qualifications:Bachelor’s degree preferred, or equivalent relevant work experience4–6+ years of experience in solution business operations, IT service management, enterprise SaaS support, or related fieldsExperience with billing operations, financial reconciliation, or service usage validationStrong understanding of enterprise IT services, asset/resource management, or mobility solutionsExperience in business proposal creation, business case development, or service expansion planningProficiency with Microsoft Office applications (Excel, Word, PowerPoint)Strong analytical, communication, and cross-functional coordination skillsAbility to manage multiple projects with ownership and accountabilityBilingual preferred (English and Korean) due to cross-border collaboration with HQ and global teamsPay Range: $59,000 to $87,000 per yearBenefits: Medical, dental, and vision insurance; 401(k) retirement plan; paid sick leave; life, accidental death & dismemberment (AD&D), and long-term disability (LTD) insurance; and optional voluntary life/AD&D coverage. Benefits are subject to eligibility and applicable plan terms.Why work at BTI?We’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.