Senior Solution Business Analyst: Ops & Growth Specialist

BTI Solutions, Inc.; Plano (TX); On-site; USD 59,000 - 87,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid sick leave

Life, AD&D, and LTD insurance

Voluntary life/AD&D coverage

Job summary

BTI Solutions, Inc. seeks an experienced Solution Business Analyst to lead operational excellence and drive business growth for CR2 and MMS. The role focuses on service operations, billing management, and feasibility analysis to support enterprise mobility and workspace management solutions.

You will coordinate with engineering, operations, and product teams, develop proposals, and prepare executive reports while monitoring market trends and opportunities for expansion.

Qualifications

• Bachelor’s degree preferred or equivalent relevant work experience.
• 4–6+ years in solution business operations, IT service management, or related fields.
• Experience with billing operations, reconciliation, or usage validation.
• Experience in business proposal creation, business case development, or service expansion planning.

Responsibilities

• Lead daily operation and business support for CR2 and MMS to ensure stable, scalable service delivery.
• Manage billing operations: monthly usage validation, invoice review, reconciliation, and reporting.
• Develop business proposals for mobility, workspace management, and enterprise IT services.
• Conduct feasibility reviews with cost modeling and ROI analysis.
• Collaborate with engineering, operations, and product teams to improve service performance and customer satisfaction.
• Prepare business documentation including proposals, SOPs, billing guides, and executive reports.
• Monitor competitive landscape and position CR2/MMS within enterprise IT offerings.

Skills

Analytical skills

Communication

Cross-functional coordination

Ownership

Microsoft Office

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

BTI Solutions, Inc. seeks an experienced Solution Business Analyst to lead operational excellence and drive business growth for CR2 and MMS. The role focuses on service operations, billing management, and feasibility analysis to support enterprise mobility and workspace management solutions.

You will coordinate with engineering, operations, and product teams, develop proposals, and prepare executive reports while monitoring market trends and opportunities for expansion.