Business Analyst

Crystal Equation Corporation; Plano (TX); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401K

Paid time off

Parental leave

Job summary

Crystal Equation Corporation is seeking a talented solution business support to deliver seamless IT solutions for enterprise customers in the Plano area. You will own operations for resource and workspace management, collaborating across product, engineering, and marketing to drive value for internal users and stakeholders.

The role emphasizes cross-functional coordination, documenting market needs, and contributing to competitive strategy.

Qualifications

• Bachelor’s degree preferred or equivalent work experience.
• 1–3+ years of experience in asset management, corporate employee service operations, or project management.
• Proficiency with Microsoft Office applications (Excel, Word, PowerPoint).
• Preferred experience or understanding of product management and enterprise SaaS product support.
• Strong communication, coordination, and project management skills.
• Bilingual preferred (English, and Korean).

Responsibilities

• Operate and support CR2 (Common Resource Registry) and MMS (Managed Mobility Service) for internal customers and users.
• Coordinate with system teams to ensure smooth, stable, and efficient service operations.
• Identify and document market needs, translating insights into product features in partnership with engineering teams.
• Gather and assess product and market data through interactions with sales, customer success teams, and end users.
• Collaborate with marketing and business leaders to identify opportunities to expand mobility and workspace management solutions.
• Analyze competitive landscape and contribute to competitive strategy development.
• Create, update, and maintain solution documentation, including user manuals, marketing materials, and operational reports.

Skills

Asset management

Operations

Project management

MS Office

Product management

SaaS support

Communication

Bilingual Korean

Education

Bachelor’s degree preferred or equivalent

Job description

We are looking for a talented solution business support who is passionate about creating a seamless experience for enterprises with innovating IT solutions. The ideal candidate is self-driven, takes complete ownership and is responsible for efficient operation of Common Resource Management, or Space Management Solution for corporate IT asset. This role will be highly cross functional, working to drive success within Solution Services under the Application operation team.

Responsibilities:

• Operate and support CR2 (Common Resource Registry) and MMS (Managed Mobility Service) for internal customers and users
• Coordinate with system teams to ensure smooth, stable, and efficient service operations
• Identify and document market needs, translating insights into product features in partnership with engineering teams
• Gather and assess product and market data through interactions with sales, customer success teams, and end users
• Collaborate with marketing and business leaders to identify opportunities to expand mobility and workspace management solutions
• Analyze competitive landscape and contribute to competitive strategy development
• Create, update, and maintain solution documentation, including user manuals, marketing materials, and operational reports

Requirements/Qualifications:

• Bachelor’s degree preferred, or equivalent relevant work experience
• 1–3+ years of experience in asset management, corporate employee service operations, or project management
• Proficiency with Microsoft Office applications (Excel, Word, PowerPoint)
• Preferred experience or understanding of product management and enterprise SaaS product support
• Strong communication, coordination, and project management skills
• Bilingual preferred(English, and Korean)

Pay range is $20-$30 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

THE PROMISES WE MAKE:

At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.

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