Korean Bilingual Logistics Business Support

BTI Solutions, Inc.; Plano (TX); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid sick leave

Job summary

BTI Solutions, Inc. in Plano, TX seeks a Korean bilingual Logistics Business Support professional to assist with pricing, inside sales, and customer service tasks.

You will coordinate with Sales and Operations, prepare management reports, handle inquiries, maintain CRM data, and support contract administration. Fluency in English and Korean is required, with strong organizational and communication skills.

Qualifications

• Bachelor’s degree in a related field is required.
• Fluency in English and Korean is required.
• Strong organizational and multitasking skills are essential.

Responsibilities

• Prepare management reports and leadership summaries.
• Respond to customer inquiries and support pricing proposals.
• Maintain CRM data and manage sales database integrity.
• Coordinate with Sales, Operations, Pricing, Legal, and Finance teams.
• Support contract administration and new business onboarding.
• Assist in margin analysis and pricing evaluations.

Skills

English

Korean

Organizational skills

Education

Bachelor’s degree in Logistics, Business Administration, Supply chain management, Marketing

Tools

Salesforce

Job description

Korean Bilingual Logistics Business SupportResponsibilities:1. Management Reporting & Leadership SupportPrepare reports and performance summaries for management review.Support the Group/Sales Team Leaders in daily administrative tasks and strategic initiatives.Assist in tracking performance data and generating business reports as directed.2. Pricing Support & Inquiry HandlingRespond to customer inquiries regarding service status and general requests.Support the preparation of freight rate quotations and pricing proposals under the guidance of the Sales lead.Provide administrative assistance for rate documentation and contract filing.3. Inside Sales Support & Database ManagementAssist in maintaining relationships with existing and potential customers through follow-up communications.Manage and update CRM systems and sales databases to ensure data accuracy.Monitor sales pipeline progress and update lead status based on team input.4. Customer Service & Internal CoordinationFollow up on customer complaints and coordinate with relevant departments for resolution.Ensure timely communication between internal teams to resolve operational issues.Support administrative tasks related to sales orders and shipment processing.5. Cross-Functional CoordinationFacilitate communication between Sales and Operations teams.Collaborate with Pricing, Legal, and Finance teams to support contract administration.Provide operational support for new business implementation and cross-departmental projects.6. Sales Documentation & Profitability AnalysisAssist in the formatting and preparation of sales materials, proposals, and presentations.Support Excel-based data tasks, such as P&L simulations and profitability data entry.Assist in compiling data for margin analysis and pricing evaluations.7. Market Research & Admin SupportConduct market research to identify industry trends and potential client lists.Provide administrative assistance for business development activities and client meetings.8. Process Improvement & Operational SupportProvide daily operational support to enhance internal workflow efficiency.Contribute to initiatives aimed at improving service productivity and customer satisfaction.Perform ad-hoc reporting, as required.Perform other job related duties as requiredRequirements/Qualifications:Entry level or less than 3 years of logistics operation or sales support or business development support experienceBachelor’s degree in Logistics, Business Administration, Supply chain management, Marketing or a related field.Excellent written and oral skills (English/Korean) requiredStrong organizational and multitasking skillsExcellent communication and interpersonal skills.Proficient in Microsoft Office (Excel, PowerPoint, Word); CRM experience (e.g., Salesforce) is a plus.Self-motivated, team-oriented, and adaptable to a fast-paced environment.Willingness to expand knowledge of logistics industryPay Range: $24.50 to $36.50 per hourBenefits: Medical, dental, and vision insurance; 401(k) retirement plan; paid sick leave; life, accidental death & dismemberment (AD&D), and long-term disability (LTD) insurance; and optional voluntary life/AD&D coverage. Benefits are subject to eligibility and applicable plan terms.Why work at BTI?We’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.