Korean Bilingual System Admin & Service Desk

10 BTI Solutions, Inc.; Plano (TX); On-site; USD 53,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

paid sick leave

life, accidental death & dismemberment

long-term disability (LTD) insurance

voluntary life/AD&D coverage

Job summary

10 BTI Solutions, Inc. seeks a Korean bilingual System Admin & Service Desk specialist to support Jira/MSP+/Web Systems, perform data analysis, and drive AI-assisted development. You will work with US-based teams and Korea HQ, managing access, configuring workflows, and addressing system issues.

Fluent English and Korean are required to effectively communicate with clients and stakeholders, while contributing to continuous process improvements within an Agile environment.

Qualifications

• Bachelor’s degree preferred in IS/CS/Business/Data Analytics
• 5+ years in Service Desk/IT Operations or System Administration
• Experience supporting users and coordinating with multiple stakeholders
• Ability to work with US-based and Korea-based teams
• Fluent English and Korean in written and spoken form

Responsibilities

• Service Desk & Customer Support System Administration (Jira/MSP+/Web Systems)
• Data Analysis (Excel/KPI/Reporting)
• AI-Driven Automation & AI-assisted Development
• Continuous Process Improvement (Agile Mindset) on QA/System failure issues
• Perform basic to intermediate system administration tasks, including user and access management
• System configuration: workflow and process maintenance, issue investigation and escalation
• Leverage prompt engineering to create and maintain AI-assisted workflows

Skills

Korean language

Jira

AI automation

Data analysis

Workflow optimization

Access management

System administration

Cloud/Web systems

Education

Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics

Tools

MSP+

Job description

Korean Bilingual System Admin & Service Desk Responsibilities:

• Service Desk & Customer Support System Administration (Jira/MSP+/Web Systems)
• Data Analysis (Excel/KPI/Reporting)
• AI-Driven Automation & AI-assisted Development
• Continuous Process Improvement (Agile Mindset) on QA/System failure issues

Perform basic to intermediate system administration tasks, including User and access management

System configuration: Workflow and process maintenance, Issue investigation and escalation

Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.

5+ years of experience in one or more of the following areas: Service Desk / Help Desk Operations, IT Operations or Application Support, System Administration.

Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.

Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.

Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.

Special Skills & Qualifications

Experience with Jira or other ticketing/workflow management systems preferred.

Understanding of web-based applications and system integrations.

Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologies.

Pay Range: $53,000 to $78,000/year

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• paid sick leave
• life, accidental death & dismemberment (AD&D), and long-term disability (LTD) insurance
• optional voluntary life/AD&D coverage

Benefits are subject to eligibility and applicable plan terms.

Why work at BTI?

We’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development.

We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status. We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.

We are an outstanding national Consulting company with 20 years of success

Corporate Values

• 1. Guided by Integrity We earn trust by keeping our promises and holding ourselves and each other accountable to do the right thing in all circumstances
• 2. Strive for Excellence We strive to deliver quality candidates with efficiency and professionalism leading to the complete satisfaction of our clients
• 3. Stronger Together We embrace each other's differences and practice collaborative communication to build strong partnerships and relationships to achieve successful outcomes
• 4. Think Big We continuously challenge ourselves and seek innovative ideas to improve and strengthen our company, clients, and partners for long-term success
• 5. Achieve Impact We commit ourselves to empowering and uplifting the people and communities we serve for a better tomorrow

To be the foundation of all connections and the driver of new discoveries, growth, and transformation for our employees, candidates, clients, partners, and community Connecting talented employees and great companies to attain new experiences and opportunities to fulfill their needs and achieve their goals.