Mid Solution Analyst

Ledgent Technology; Plano (TX); On-site; USD 48,000 - 54,000; Full time

Job summary

Roth Staffing is seeking a Mid-level Solution Business Analyst for an onsite role in Plano, TX. The position focuses on CR2 and MMS service operations, billing management, and feasibility analysis to support enterprise mobility and workspace solutions.

The ideal candidate has 4–6+ years of experience in related fields and bilingual English/Korean abilities to collaborate with HQ and global teams. This 12-month contract offers an hourly rate of $35–$39 and requires onsite presence in Plano.

Qualifications

• Bachelor's degree or equivalent work experience.
• 4–6+ years in solution business operations or IT service management.
• Experience with billing operations and financial reconciliation.
• Strong understanding of enterprise IT services and mobility solutions.
• Experience in business proposal creation and service expansion planning.
• Proficiency with Microsoft Office applications (Excel, Word, PowerPoint).
• Strong analytical and cross-functional coordination skills.
• Bilingual preferred (English and Korean).

Responsibilities

• Lead daily operation and business support for CR2 and MMS.
• Manage billing operations, including monthly usage validation, invoice review, reconciliation, and reporting.
• Develop business proposals for new opportunities related to mobility and workspace management.
• Conduct feasibility reviews, including cost modeling, ROI analysis, and operational impact assessment.
• Collaborate with engineering, system operation, and product teams to enhance service performance and customer satisfaction.
• Analyze customer requirements and market trends to identify new service opportunities and feature enhancements.
• Support cross-functional initiatives with sales, marketing, and customer success teams to drive solution adoption.
• Prepare and maintain business documentation, including proposals, operational SOPs, billing guides, and executive reports.
• Monitor competitive landscape and contribute to strategic positioning of CR2/MMS within enterprise IT service offerings.
• Coordinate internal stakeholders to ensure alignment across service operation, finance, and business development.

Skills

Business analysis

Billing operations

IT service mgmt

SaaS

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Roth Staffing is looking for Mid. Solution Business Analyst - Bilingual Preferred
This is 12 months temp-contract role
Hourly Pay Rate: $35.00 -to- $39.00
This is onsite role in Plano, TX 75023

Our client is seeking an experienced Solution Business Analyst to lead operational excellence and business growth for CR2 (Common Resource Registry) and MMS (Managed Mobility Service). This role focuses on service operation, billing management, business feasibility analysis, and proposal development to support expansion of enterprise mobility and workspace management solutions. The ideal candidate has strong ownership, analytical capability, and the ability to translate operational insights into business opportunities.

Responsibilities

• Lead daily operation and business support for CR2 and MMS, ensuring stable, efficient, and scalable service delivery


• Manage billing operations, including monthly usage validation, invoice review, reconciliation, and reporting


• Develop business proposals for new opportunities related to mobility, workspace management, and enterprise IT services


• Conduct business feasibility reviews, including cost modeling, ROI analysis, and operational impact assessment


• Collaborate with engineering, system operation, and product teams to enhance service performance and customer satisfaction


• Analyze customer requirements and market trends to identify new service opportunities and feature enhancements


• Support cross-functional initiatives with sales, marketing, and customer success teams to drive solution adoption


• Prepare and maintain business documentation, including proposals, operational SOPs, billing guides, and executive reports


• Monitor competitive landscape and contribute to strategic positioning of CR2/MMS within enterprise IT service offerings


• Coordinate internal stakeholders to ensure alignment across service operation, finance, and business development

Requirements / Qualifications

• Bachelor's degree preferred, or equivalent relevant work experience


• 4-6+ years of experience in solution business operations, IT service management, enterprise SaaS support, or related fields


• Experience with billing operations, financial reconciliation, or service usage validation


• Strong understanding of enterprise IT services, asset/resource management, or mobility solutions


• Experience in business proposal creation, business case development, or service expansion planning


• Proficiency with Microsoft Office applications (Excel, Word, PowerPoint)


• Strong analytical, communication, and cross-functional coordination skills


• Ability to manage multiple projects with ownership and accountability


• Bilingual preferred (English and Korean) due to cross-border collaboration with HQ and global teams

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.