Korean Bilingual System Admin & Service Desk

BTI Solutions, Inc.; Plano (TX); On-site; USD 53,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid sick leave

Life insurance

AD&D

Long-term disability (LTD)

Voluntary life/AD&D

Job summary

BTI Solutions, Inc. seeks a Korean bilingual System Administrator & Service Desk professional in Plano, TX. You will handle Service Desk support, system administration tasks, and data analysis, while developing AI-assisted workflows to enhance operations.

Candidates should have 5+ years in related IT roles, strong English/Korean communication, and experience with Jira. This role offers comprehensive benefits and opportunities for professional growth in a diverse, global team.

Qualifications

• Bachelor’s degree preferred in Information Systems, Computer Science, Business Administration, or related field.
• 5+ years in Service Desk/IT Operations or System Administration.
• Experience supporting users, troubleshooting, and coordinating with multiple stakeholders.
• Fluent English and Korean, both written and spoken.

Responsibilities

• Provide Service Desk & Customer Support in a bilingual environment.
• Perform system administration tasks including user and access management.
• Configure workflows, investigate issues, and escalate as needed.
• Leverage prompt engineering to create and maintain AI-assisted workflows.
• Analyze data and generate KPI reports to track performance and trends.
• Drive continuous process improvement using Agile mindset on QA/system failures.

Skills

Bilingual English-Korean

System administration

Service Desk/Help Desk

Data analysis (Excel/KPI)

AI-driven automation

Jira ticketing

Communication skills

Prompt engineering for AI workflows

Education

Bachelor’s degree in Information Systems

Bachelor’s degree in Computer Science

Business Administration

Data Analytics

Tools

Jira

Job description

Korean Bilingual System Admin & Service DeskResponsibilities:Service Desk & Customer SupportSystem Administration (Jira/MSP+/Web Systems)Data Analysis (Excel/KPI/Reporting)AI-Driven Automation & AI-assisted DevelopmentContinuous Process Improvement (Agile Mindset) on QA/System failure issuesPerform basic to intermediate system administration tasks, including User and access managementSystem configuration: Workflow and process maintenance, Issue investigation and escalationAbility to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.RequirementsBachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.5+ years of experience in one or more of the following areas:Service Desk / Help Desk OperationsIT Operations or Application SupportSystem AdministrationExperience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.Special Skills & QualificationsExperience with Jira or other ticketing/workflow management systems preferred.Understanding of web-based applications and system integrations.Experience building lightweight automation solutions using AI-assisted development (\"Vibe Coding\"), low-code/no-code platforms, scripting, or similar technologies.Pay Range: $53,000 to $78,000/yearBenefits: Medical, dental, and vision insurance; 401(k)retirement plan; paid sick leave; life, accidental death & dismemberment(AD&D), and long-term disability (LTD) insurance; and optional voluntarylife/AD&D coverage. Benefits are subject to eligibility and applicable planterms.Why work at BTI?We’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.