Jr. Solution Business Analyst

10 BTI Solutions, Inc.; Plano (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

BTI is seeking a Jr. Solution Business Analyst to support internal resource and space management initiatives. You will work across IT operations, product, sales, and success teams to translate needs into practical features and documentation.

The role emphasizes cross-functional collaboration, process optimization, and a willingness to learn enterprise SaaS environments. A relevant degree or equivalent experience is preferred, with strong communication and coordination skills.

Qualifications

• Bachelor’s degree preferred or equivalent relevant work experience.
• 1–3+ years of experience in asset management, corporate employee service operations, or project management.
• Proficiency with Microsoft Office applications (Excel, Word, PowerPoint).
• Preferred experience or understanding of product management and enterprise SaaS product support.
• Strong communication, coordination, and project management skills.
• Bilingual preferred (English, and Korean).

Responsibilities

• Operate and support CR2 (Common Resource Registry) and MMS (Managed Mobility Service) for internal customers and users.
• Coordinate with system teams to ensure smooth, stable, and efficient service operations.
• Identify and document market needs, translating insights into product features in partnership with engineering teams.
• Gather and assess product and market data through interactions with sales, customer success teams, and end users.
• Collaborate with marketing and business leaders to identify opportunities to expand mobility and workspace management solutions.
• Analyze competitive landscape and contribute to competitive strategy development.
• Create, update, and maintain solution documentation, including user manuals, marketing materials, and operational reports.

Skills

Communication skills

Coordination

Project management

Bilingual (English, Korean)

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office (Excel, Word, PowerPoint)

Product management understanding

Enterprise SaaS product support

Job description

Jr. Solution Business Analyst Position Summary

WE are looking for a talented solution business support who is passionate about creating a seamless experience for enterprises with innovating IT solutions. The ideal candidate is self-driven, takes complete ownership and is responsible for efficient operation of Common Resource Management, or Space Management Solution for corporate IT asset. This role will be highly cross functional, working to drive success within Solution Services under the Application operation team.

Responsibilities

• Operate and support CR2 (Common Resource Registry) and MMS (Managed Mobility Service) for internal customers and users
• Coordinate with system teams to ensure smooth, stable, and efficient service operations
• Identify and document market needs, translating insights into product features in partnership with engineering teams
• Gather and assess product and market data through interactions with sales, customer success teams, and end users
• Collaborate with marketing and business leaders to identify opportunities to expand mobility and workspace management solutions
• Analyze competitive landscape and contribute to competitive strategy development
• Create, update, and maintain solution documentation, including user manuals, marketing materials, and operational reports

Requirements / Qualifications

• Bachelor’s degree preferred, or equivalent relevant work experience
• 1–3+ years of experience in asset management, corporate employee service operations, or project management
• Proficiency with Microsoft Office applications (Excel, Word, PowerPoint)
• Preferred experience or understanding of product management and enterprise SaaS product support
• Strong communication, coordination, and project management skills
• Bilingual preferred(English, and Korean)

Why work at BTI?

We’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development.

We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.

We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations.

We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.

We are an outstanding national Consulting company with 20 years of success.

Corporate Values

• 1. Guided by Integrity We earn trust by keeping our promises and holding ourselves and each other accountable to do the right thing in all circumstances
• 2. Strive for Excellence We strive to deliver quality candidates with efficiency and professionalism leading to the complete satisfaction of our clients
• 3. Stronger Together We embrace each other’s differences and practice collaborative communication to build strong partnerships and relationships to achieve successful outcomes
• 4. Think Big We continuously challenge ourselves and seek innovative ideas to improve and strengthen our company, clients, and partners for long-term success
• 5. Achieve Impact We commit ourselves to empowering and uplifting the people and communities we serve for a better tomorrow

To be the foundation of all connections and the driver of new discoveries, growth, and transformation for our employees, candidates, clients, partners, and community Connecting talented employees and great companies to attain new experiences and opportunities to fulfill their needs and achieve their goals.