In-Office SaaS Account Manager, Mid‑Market

Rippling (Netherlands); Seattle (WA); Vor Ort; USD 96.000 - 170.000; Vollzeit

Zusammenfassung

Rippling is seeking a self-driven Mid-Market Account Manager to own a book of US-based customers, guiding them through Rippling’s HR, IT, and finance solutions. You will drive adoption, retention, and revenue growth, handling complex issues and leading initiatives in your book.

This is an office-based role in San Francisco, New York, Seattle, or Chicago. You will manage lifecycle events, build relationships with stakeholders, and negotiate contracts while coordinating cross-functional teams to

Qualifikationen

• 4+ years of SaaS experience in account management, sales, or quota-carrying customer success.
• Proven track record of meeting/exceeding quota via new product sales and upgrades.
• Strong consultative discovery, demo, and sales process skills.
• Ability to build/maintain long-term commercial relationships.
• Excellent communication and stakeholder management.

Aufgaben

• Proactively engage customers in your book via lifecycle events (go live, renewals, reviews).
• Consult with clients to understand HR, IT, and finance needs with a solutions-based approach.
• Navigate a strategic sales process with multiple stakeholders through remote and in-person meetings.
• Negotiate and coordinate procurement and contract execution as part of the customer relationship.
• Build and manage a pipeline of cross-sales, upgrades, and renewals to monthly targets.
• Demonstrate Rippling product knowledge via adoption playbooks and prospecting.
• Partner with product, support, and operations teams to ensure customer success and long-term commitments.
• Take an entrepreneurial approach, tailoring your approach to maximize product adoption for each customer.

Kenntnisse

SaaS account management

Quota attainment

Consultative selling

Relationship building

Cross-functional coordination

Jobbeschreibung

Rippling is seeking a self-driven Mid-Market Account Manager to own a book of US-based customers, guiding them through Rippling’s HR, IT, and finance solutions. You will drive adoption, retention, and revenue growth, handling complex issues and leading initiatives in your book.

This is an office-based role in San Francisco, New York, Seattle, or Chicago. You will manage lifecycle events, build relationships with stakeholders, and negotiate contracts while coordinating cross-functional teams to