Growth-Focused SMB Account Manager (Hybrid-Remote)

Rippling; Seattle (WA); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Rippling is seeking an Account Manager SMB in Seattle for a hybrid-remote US-based role. You will own relationships with your book of business, guiding customers to optimize Rippling’s back-office HR products and solutions.

You will address complex issues, drive adoption, retention, and revenue growth, and act as the CEO of your book of business. You will manage lifecycle events, negotiate contracts, and build a robust pipeline for cross-sales and upgrades, partnering with cross-functional teams

Qualifications

• 2+ years of SaaS experience in account management, sales, or quota-carrying customer success.
• Track record of consistently meeting and exceeding quota via new product sales and upgrades.
• Competitive and creative drive to win over customers and close deals.
• Demonstrated ability to run a consultative discovery and demo meeting and run a structured sales process.
• Proven success building and maintaining long term commercial relationships.
• Highly effective communicator with good people instincts.
• Highly organized, self-motivated, and detail-oriented; strong follow-through.
• High integrity; enthusiastic about building a great company long term.

Responsibilities

• Proactively engage customers in your book via lifecycle events such as go-live, renewals, executive business reviews, and contract renewals.
• Consult with clients to understand HR, IT, Finance, and global workforce management needs via a solutions-based approach.
• Build relationships with multiple stakeholders through remote and in-person meetings.
• Negotiate and coordinate customer procurement and contract execution as part of managing the broader relationship.
• Build and manage a pipeline of cross-sales, product upgrades, and renewals to monthly targets.
• Develop knowledge of Rippling products via adoption playbooks and prospecting.
• Collaborate with product, support, and operations to ensure customer success and long-term commitments.
• Take an entrepreneurial approach, tailor your method to maximize Rippling product adoption.

Skills

SaaS experience

Account management

Quota-carrying sales

Consultative selling

Relationship building

Effective communicator

Job description

Rippling is seeking an Account Manager SMB in Seattle for a hybrid-remote US-based role. You will own relationships with your book of business, guiding customers to optimize Rippling’s back-office HR products and solutions.

You will address complex issues, drive adoption, retention, and revenue growth, and act as the CEO of your book of business. You will manage lifecycle events, negotiate contracts, and build a robust pipeline for cross-sales and upgrades, partnering with cross-functional teams