Mid-Market Onboarding & Growth Lead

Rippling (Netherlands); San Francisco (CA); On-site; USD 135,000 - 150,000; Full time

Benefits offered by this job

Equity

Job summary

Rippling is seeking a Finance Onboarding Manager to set the bar for operational excellence within our Sales organization, designing strategies to onboard and expand customers and align incentives with customer benefit. You will build deep relationships with C-level executives and key decision makers, guiding successful launches of the Spend Management platform.

You will drive retention and growth across a diverse book of business, collaborating with product, design, and engineering to inform the

Qualifications

• 3+ years in project management, onboarding or implementations.
• 2+ years managing 20+ complex customers with expense/program implementations.
• 2+ years in SaaS or Corporate Payment platforms (Cards, AP automation, Travel booking).
• Proven use of AI tools to improve efficiency and repeatable processes.
• Strong ability to translate customer needs into product roadmaps and strategy.

Responsibilities

• Set up and customize new customer accounts.
• Build and nurture relationships with high-value customers and report account health.
• Develop multi-threaded relationships with customer decision makers.
• Launch Rippling Spend Management platform successfully.
• Drive retention, expansions, and growth across your book of business.
• Collaborate with product, design, and engineering on roadmap improvements.
• Partner cross-functionally with Sales, Support, Marketing, and Operations to optimize account lifecycle.

Skills

Project management

Onboarding

Client relationships

SaaS

Corporate payments

AI tools

Tools

AI tools

Job description

Rippling is seeking a Finance Onboarding Manager to set the bar for operational excellence within our Sales organization, designing strategies to onboard and expand customers and align incentives with customer benefit. You will build deep relationships with C-level executives and key decision makers, guiding successful launches of the Spend Management platform.

You will drive retention and growth across a diverse book of business, collaborating with product, design, and engineering to inform the