Mid-Market Onboarding Manager, Spend Management

Rippling; San Francisco (CA); On-site; USD 135,000 - 150,000; Full time

Benefits offered by this job

Equity

Job summary

Rippling is seeking a Finance Onboarding Manager to set the bar for operational excellence within our Sales organization, designing strategies to onboard and expand customers and align incentives with customer benefit. You will build deep relationships with C-level executives and key decision makers, guiding successful launches of the Spend Management platform.

You will drive retention and growth across a diverse book of business, collaborating with product, design, and engineering to inform the

Qualifications

• 3+ years in project management, onboarding or implementations.
• 2+ years managing 20+ complex customers with expense/program implementations.
• 2+ years in SaaS or Corporate Payment platforms (Cards, AP automation, Travel booking).
• Proven use of AI tools to improve efficiency and repeatable processes.
• Strong ability to translate customer needs into product roadmaps and strategy.

Responsibilities

• Set up and customize new customer accounts.
• Build and nurture relationships with high-value customers and report account health.
• Develop multi-threaded relationships with customer decision makers.
• Launch Rippling Spend Management platform successfully.
• Drive retention, expansions, and growth across your book of business.
• Collaborate with product, design, and engineering on roadmap improvements.
• Partner cross-functionally with Sales, Support, Marketing, and Operations to optimize account lifecycle.

Skills

Project management

Onboarding

Client relationships

SaaS

Corporate payments

AI tools

Tools

AI tools

Job description

About the role

As an Finance Onboarding Manager at Rippling, you will set the bar for operational excellence within our Sales organization by developing and executing strategies to both set up and expand customers effectively. Your incentives are directly aligned to our customers’ benefit; so, you will focus on cultivating strong relationships with C-Level executives and key decision makers. You will have the opportunity to help build Rippling’s onboarding organization and define the post sales strategy that fuels our growth!

What you will do

• Help set up and customize new customer accounts
• Build and nurture strong relationships across new and existing high-value customers to better achieve their needs and manage all reporting of health within accounts
• Develop deep, multi-threaded relationships with the decision makers of your customers
• Execute successful launches of the Rippling Spend Management platform
• Drive spend across your book of business by owning retention, expansions, and overall growth across different types of accounts
• Collaborate with product, design, and engineering teams to provide informed recommendations into Rippling’s product roadmap that enhance the customer experience
• Partner cross functionally with Sales, Support, Marketing, and Operations teams to drive efficiencies throughout the account lifecycle

What you will need

• 3+ years in project management, onboarding or implementations, where you have had to advise clients and build strategic relationships
• 2+ years managing 20+ complex customers while implementing or administering expense programs and/or corporate card programs on a timeline
• 2+ years in Saas or Corporate Payment platforms (Cards, AP automation, Travel Booking, etc.)
• Proven utilization of AI tools to gain efficiency and build repeatable processes
• Understanding the unique business requirements of customers across multiple verticals and translating those needs into a compelling vision and roadmap for our customers.
• High energy, go-getter with fresh ideas who takes the initiative to get things done
• Solid oral, written, presentation and interpersonal communication and relationship skills.
• Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue, build a generational company, and accelerate their careers.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail]

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee’s role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

Tier 1: $150,000 OTE

Tier 2: $140,000 OTE
Remote: $135,000 OTE

*Commission is not guaranteed