Customer Success Manager – MSP (Hybrid: Remote & Onsite)

Connectly Recruiting; Houston (TX); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A prominent technology service company in Houston is seeking a Customer Success Manager to drive client satisfaction and manage IT ecosystems. This hybrid role involves client-facing responsibilities, strategic IT guidance, and collaboration with internal teams. The ideal candidate has over 5 years of experience in Customer Success Management, strong communication skills, and a solid understanding of IT security and networking. Competitive benefits and a full-time position are offered.

Qualifications

• Proven knowledge of IT security and system stability.
• Understanding of network administration and server virtualization.
• Self-motivated with excellent soft skills.

Responsibilities

• Act as primary account representative for assigned clients.
• Manage ongoing client IT initiatives.
• Lead renewal process for managed service contracts.

Skills

IT security advocacy

Communication skills

Problem solving

Teamwork

Time management

Education

5+ years in Customer Success Management

2+ years experience in Managed Services Provider

Relevant IT industry certifications

Tools

VMware

ITSM ticketing systems

Job description

A prominent technology service company in Houston is seeking a Customer Success Manager to drive client satisfaction and manage IT ecosystems. This hybrid role involves client-facing responsibilities, strategic IT guidance, and collaboration with internal teams. The ideal candidate has over 5 years of experience in Customer Success Management, strong communication skills, and a solid understanding of IT security and networking. Competitive benefits and a full-time position are offered.