Strategic Customer Success Manager (Hybrid)

MealSuite; Dallas (TX); Hybrid; USD 78,000 - 88,000; Full time

Benefits offered by this job

Unlimited paid time off

Retirement savings support

Health benefits

Hybrid flexibility

Opportunities for career development

Job summary

A leading foodservice technology company is seeking a Customer Success Manager in Dallas, Texas, to enhance client relationships and drive product adoption. This role involves mentoring clients, managing escalations, and coordinating with internal teams to ensure customer success. Ideal candidates will possess SaaS experience and strong relationship-building skills. The position offers a competitive salary of $78,000-$88,000 USD annually, with a hybrid work schedule, allowing for both onsite and remote work in a supportive environment.

Qualifications

• 2-3 years of experience in Customer Success or Account Management.
• Experience with senior living technology or nutritional services technology.

Responsibilities

• Develop consultative relationships with each customer.
• Identify growth opportunities and manage escalations effectively.
• Conduct business reviews and mentor customers on best practices.

Skills

Knowledge of Customer Experience/Success within a SaaS environment

Exceptional relationship building

Ability to thrive in a collaborative environment

Tools

Customer Success platforms

Job description

A leading foodservice technology company is seeking a Customer Success Manager in Dallas, Texas, to enhance client relationships and drive product adoption. This role involves mentoring clients, managing escalations, and coordinating with internal teams to ensure customer success. Ideal candidates will possess SaaS experience and strong relationship-building skills. The position offers a competitive salary of $78,000-$88,000 USD annually, with a hybrid work schedule, allowing for both onsite and remote work in a supportive environment.