Mid-Market AI Solutions Relationship Lead

Fin. The highest performing Customer Agent; Chicago (IL); Hybrid; USD 226,000 - 251,000; Full time

Job summary

Fin, now part of Salesforce, is seeking a Mid-Market Relationship Manager to own and grow a portfolio of fast-growing customers, unlocking the full power of Fin's AI-driven solutions. You’ll partner with executives to drive revenue expansion, retention, and long-term loyalty across the customer journey.

We invest in your growth in a high-velocity, outcome-oriented environment where ownership and ambition are rewarded.

Qualifications

• 5+ years in a quota-carrying role managing a large book of business (85+ accounts).
• 3+ years selling SaaS solutions in complex, high-velocity environments.
• Proven success navigating procurement processes and influencing enterprise-level decision-makers.
• Experience selling AI-powered products and translating technical capability into customer value.
• Demonstrated track record of exceeding quota and driving revenue growth and renewals.

Responsibilities

• Own and grow a portfolio of Fin's mid market customers; drive revenue expansion, retention, and loyalty.
• Engage with executives and operators to uncover pain points and tie Fin's AI-driven solutions to business impact.
• Design and execute territory strategies with upsell, cross-sell, and multi-unit expansion.
• Partner cross-functionally with Marketing, Product, and Customer Success to translate needs into product innovation and GTM alignment.
• Analyze performance metrics showing growth, retention, adoption, and platform expansion.
• Invest in team excellence through mentoring and sharing winning plays to raise execution standards.

Skills

Quota carrying

SaaS sales

Procurement influence

AI-powered products

Track record of overachievement

Job description

Fin, now part of Salesforce, is seeking a Mid-Market Relationship Manager to own and grow a portfolio of fast-growing customers, unlocking the full power of Fin's AI-driven solutions. You’ll partner with executives to drive revenue expansion, retention, and long-term loyalty across the customer journey.

We invest in your growth in a high-velocity, outcome-oriented environment where ownership and ambition are rewarded.