Senior Mid-Market AI SaaS Relationship Manager

Fin; Chicago (IL); Hybrid; USD 226,000 - 251,000; Full time

Benefits offered by this job

Bonus program

Stock/RSUs

Job summary

Fin, now part of Salesforce, seeks a Mid-Market Relationship Manager to lead a portfolio of fast-growing customers and unlock the full power of Fin. You will own revenue expansion and long-term loyalty while engaging executives and translating AI capabilities into measurable business value.

You will design territory strategies, partner across Marketing, Product, and Customer Success, and analyze metrics to drive growth. This hybrid role in the Chicago area offers competitive pay and equity/perks.

Qualifications

• 5+ years in a quota-carrying role managing 85+ accounts.
• 3+ years selling SaaS solutions in high-velocity environments.
• Proven success navigating procurement processes and influencing enterprise-level decision-makers.
• Experience selling AI-powered products and translating technical capability into customer value.
• Track record of overachievement; driving revenue growth and complex renewals.
• Sharp communication with senior stakeholders and technical teams alike.
• Strong commercial instincts and ability to thrive in a fast-moving org.
• Trusted advisor mentality; building long-term partnerships across levels.

Responsibilities

• Own and grow a portfolio of Fin's mid market customers; driving revenue expansion, retention, and loyalty.
• Engage with executives and operators to uncover pain points, position AI-driven solutions, and tie Fin's platform to business impact.
• Design and execute territory strategies for upsell, cross-sell, and multi-unit expansion with data-backed plans.
• Partner cross-functionally with Marketing, Product, and Customer Success; translating customer needs into product innovation and GTM alignment.
• Analyze performance metrics showing the growth story: retention, adoption, and platform expansion.
• Invest in team excellence through mentoring peers and sharing winning plays to raise execution.

Skills

Relationship management

SaaS sales

Executive engagement

AI applications knowledge

Quota attainment

Strong communication

Growth mindset

Cross-functional collaboration

Job description

Fin, now part of Salesforce, seeks a Mid-Market Relationship Manager to lead a portfolio of fast-growing customers and unlock the full power of Fin. You will own revenue expansion and long-term loyalty while engaging executives and translating AI capabilities into measurable business value.

You will design territory strategies, partner across Marketing, Product, and Customer Success, and analyze metrics to drive growth. This hybrid role in the Chicago area offers competitive pay and equity/perks.