Enterprise AI Success Manager

Fin; San Francisco (CA); Hybrid; USD 150,000 - 180,000; Full time

Benefits offered by this job

Bonus program

RSUs

Benefits

Job summary

Fin, now part of Salesforce, seeks a High Touch Customer Success Manager to partner with our largest customers on AI Agent transformation with Fin. You will work with C-suite leaders to drive adoption and measurable outcomes.

You will translate requirements with engineering, map processes, lead strategic planning, and advocate for customers inside the company. This hybrid SF Bay Area role offers strong compensation, bonus programs, RSUs, and benefits.

Qualifications

• 3-5 years in customer-facing CS, account mgmt or strategic consulting (SaaS a plus).
• Experience with mapping business processes and requirements analysis.
• Strong technical acumen and interest in AI/agent tech (coding not required).
• Ability to clearly communicate complex problems to varied audiences.
• Proven ability to manage a broad portfolio with impact and depth.
• Demonstrated success driving adoption and measurable outcomes for enterprises.
• Self-motivated, adaptable team player with high self-efficacy.
• US work eligibility is required.

Responsibilities

• Develop trusted advisor relationships with customers from executives to individual contributors.
• Lead requirements gathering and process mapping; document clearly and precisely.
• Collaborate with engineers to translate requirements into Fin designs and best practices.
• Monitor usage to identify risks, optimizations, and expansion opportunities.
• Maintain deep product knowledge and stay aware of AI-agent market trends.
• Lead Success Plans, QBRs/EBRs, and strategic planning sessions with customers.
• Prioritize demands to drive high-value outcomes across portfolios.
• Advocate for customers' needs and influence internal solution strategy.

Skills

Executive relationships

Requirements gathering

Solution design

AI/agent knowledge

Communication

Prioritization

Enterprise adoption

US work eligibility

Job description

Fin, now part of Salesforce, seeks a High Touch Customer Success Manager to partner with our largest customers on AI Agent transformation with Fin. You will work with C-suite leaders to drive adoption and measurable outcomes.

You will translate requirements with engineering, map processes, lead strategic planning, and advocate for customers inside the company. This hybrid SF Bay Area role offers strong compensation, bonus programs, RSUs, and benefits.