Mid-Level Residential Service Technician - Security Systems

ADT; West Palm Beach (FL); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with employer matching

Paid vacation

Tuition reimbursement

Employee referral bonuses

Job summary

ADT is seeking a Residential Service Technician to troubleshoot, configure, and program security and site automation solutions for residential customers. The role involves servicing fire and CO detection systems, networking, hosted video, and access control, while adhering to wired/wireless procedures.

The technician will read blueprints and electrical plans, repair or replace faulty equipment, test systems, and coordinate inspections with authorities as needed.

Qualifications

• High school diploma or GED.
• Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line.
• Excellent communication skills.
• Able to read building electrical and sprinkler plans as required for clearing equipment trouble.
• Standing, stooping, lifting, climbing, crawling.
• Valid driver's license required.

Responsibilities

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair or replace inoperative equipment and test for operation.
• Read blueprints, building and electrical plans in order to complete equipment repairs.
• Prepare trouble order forms to report temporary repairs.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.

Skills

Technical aptitude

Verbal communication

Customer focus

Valid driver's license

Education

High school diploma or GED

Job description

ADT is seeking a Residential Service Technician to troubleshoot, configure, and program security and site automation solutions for residential customers. The role involves servicing fire and CO detection systems, networking, hosted video, and access control, while adhering to wired/wireless procedures.

The technician will read blueprints and electrical plans, repair or replace faulty equipment, test systems, and coordinate inspections with authorities as needed.