Residential Security Service Technician - Mid-Level

ADT Security Services; Fishers (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision, 401(k) with‑?

Paid vacation time

Tuition reimbursement

Employee referral bonuses

Career growth opportunities

Job summary

ADT Security Services is seeking a Residential Service Technician to troubleshoot and service security systems, advising customers and the care center on system status and inspections. The role involves locating and repairing damaged equipment, reading blueprints, preparing trouble orders, and coordinating inspections with authorities.

You will service fire/CO detection, networked video, access control, and ensure proper signaling with central monitoring.

Qualifications

• Service experience.
• Technical aptitude.
• Strong verbal communication.
• Customer focused and customer driven mindset.
• Thrive in the face of uncertainty.
• Valid driver's license.
• High School degree or the equivalent.

Responsibilities

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.

Job description

ADT Security Services is seeking a Residential Service Technician to troubleshoot and service security systems, advising customers and the care center on system status and inspections. The role involves locating and repairing damaged equipment, reading blueprints, preparing trouble orders, and coordinating inspections with authorities.

You will service fire/CO detection, networked video, access control, and ensure proper signaling with central monitoring.