Microsoft Teams Voice Engineer

Veriipro; Plano (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

Veriipro in Plano, TX, is seeking an experienced Microsoft Teams Voice and Unified Communications Engineer to design, implement, and optimize enterprise voice solutions.

You will configure Ribbon SBCs, support Direct Routing, migrations, and integration with third-party platforms, while mentoring teams and contributing to roadmaps and DR testing.

Qualifications

• Bachelor degree or equivalent experience in a related field.
• 5+ years of experience supporting Microsoft Teams Voice or Unified Communications environments.
• Strong hands-on experience with Microsoft Teams Enterprise Voice and Direct Routing.
• Expertise configuring and managing Ribbon SBCs.
• Experience with MS Teams architecture, migrations, deployments, and troubleshooting.
• Strong understanding of SIP, VoIP, telephony protocols, and voice networking.
• Experience supporting enterprise voice migrations and platform integrations.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and stakeholder management skills.

Responsibilities

• Design, implement, and optimize Microsoft Teams Voice and Unified Communications solutions.
• Configure, administer, and support Ribbon SBCs for Microsoft Teams Direct Routing.
• Participate in technical discussions with stakeholders to define and implement communication solutions.
• Provide technical guidance on architecture, deployment, migration, and change management activities.
• Develop roadmaps for Microsoft Teams Voice and collaboration platform enhancements.
• Perform performance assessments and recommend optimization strategies.
• Configure and support MACDs, bulk provisioning, and site migrations.
• Integrate Microsoft Teams with third-party voice, telephony, and collaboration platforms.
• Troubleshoot complex voice, signaling, routing, and connectivity issues across enterprise environments.
• Support functional testing, failover testing, and disaster recovery validation.
• Create technical documentation, knowledge base articles, and operational procedures.
• Collaborate with project teams, service desk, network operations, and infrastructure teams to resolve incidents and implement enhancements.
• Provide technical training and knowledge transfer to internal teams when required.
• Support problem management, change management, and continuous service improvement initiatives.

Skills

Microsoft Teams

VoIP

SIP

Stakeholder management

Troubleshooting

Documentation

Education

Bachelor's degree in Computer Science/ IT/ Telecommunications

Tools

Ribbon SBCs

PowerShell

Microsoft 365

Job description

Key Responsibilities

• Design, implement, and optimize Microsoft Teams Voice and Unified Communications solutions.
• Configure, administer, and support Ribbon Session Border Controllers (SBCs) for Microsoft Teams Direct Routing.
• Participate in technical discussions with stakeholders to define and implement communication solutions.
• Provide technical guidance on architecture, deployment, migration, and change management activities.
• Develop roadmaps for Microsoft Teams Voice and collaboration platform enhancements.
• Perform performance assessments and recommend optimization strategies.
• Configure and support complex Moves, Adds, Changes, and Deletes (MACDs), bulk provisioning, and site migrations.
• Integrate Microsoft Teams with third-party voice, telephony, and collaboration platforms.
• Troubleshoot complex voice, signaling, routing, and connectivity issues across enterprise environments.
• Support functional testing, failover testing, and disaster recovery validation.
• Create technical documentation, knowledge base articles, and operational procedures.
• Collaborate with project teams, service desk, network operations, and infrastructure teams to resolve incidents and implement enhancements.
• Provide technical training and knowledge transfer to internal teams when required.
• Support problem management, change management, and continuous service improvement initiatives.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent experience).
• 5+ years of experience supporting Microsoft Teams Voice or Unified Communications environments.
• Strong hands-on experience with Microsoft Teams Enterprise Voice and Direct Routing.
• Expertise in configuring and managing Ribbon Session Border Controllers (SBCs).
• Experience with Microsoft Teams architecture, migrations, deployments, and troubleshooting.
• Strong understanding of SIP, VoIP, telephony protocols, and voice networking.
• Experience with Microsoft 365 collaboration technologies.
• Experience supporting enterprise voice migrations and platform integrations.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and stakeholder management skills.

Preferred Skills

• Microsoft Teams Phone deployment and administration.
• Microsoft 365 and Entra ID administration.
• PowerShell scripting for Teams administration and automation.
• Call quality analysis and performance optimization.
• Experience with enterprise change management processes.
• Knowledge of networking fundamentals including DNS, TCP/IP, firewalls, and load balancing.
• Microsoft Teams or Microsoft 365 certifications are a plus