Implementation Engineer – Unified Communications, Contact Center Solutions

Jobtailor; Beaverton (OR); On-site; USD 110,000 - 150,000; Full time

Job summary

Jobtailor seeks an experienced telecom engineer to install and optimize the Avaya Aura suite, integrating with Microsoft Teams Direct Routing and carrier networks. You will evaluate migrations, configure SIP circuits and SBCs, and support complex, high-priority incidents.

Ideal candidates have 5+ years in enterprise voice systems, strong scripting for design summaries, and willingness to travel for onsite engagements. This role requires collaboration across managed services teams.

Qualifications

• 5+ years of experience managing enterprise voice systems.
• Proven expertise in Avaya Aura suite components (CM, AES, SMGR, SM, Client, Messaging).
• Hands-on experience with Session Border Controllers.
• Strong understanding of Microsoft Teams Calling with Direct Routing.

Responsibilities

• Install, upgrade and troubleshoot Avaya Aura products (CM, AES, SMGR, SM, Client, Messaging).
• Assess existing customer systems and advise on migrations or upgrade efforts.
• Configure SIP circuits between Aura and SBCs such as AudioCodes.
• Support Microsoft Teams Calling using Direct Routing.
• Oversee Carrier Voice Network Management and third‑party connectivity.
• Collaborate with the managed services team to resolve complex issues and P1 tickets.

Skills

Avaya Aura Suite Management

Session Border Controllers

Microsoft Teams Calling with Direct R‑

Carrier Voice Network Management

Voice Security & Fraud Detection

On-Call Support

Travel Willingness

Tools

AudioCodes SBC

Genesys Cloud

Genesys Engage

SIP Circuit Configuration

FCC Compliance

Job description

• Install, upgrade and troubleshoot the Avaya Aura suite of products, including Communication Manager (CM), Application Enablement Services (AES), System Manager (SMGR), Session Manager (SM), Session Border Controller (Client), AADS, and Messaging.
• Perform assessments of existing customer systems and provide feedback on migrations or upgrade level of effort.
• Integrate Avaya Aura with Call Center solutions, as needed.
• Configure SIP circuits between Aura and SBCs such as AudioCodes.
• Support Microsoft Teams Calling using Direct Routing.
• Oversee Carrier Voice Network Management and third-party connectivity.
• Perform infrastructure patching and maintenance activities to ensure a secure and stable telephony environment.
• Configure E911 as required for compliance with FCC rules.
• Collaborate with the managed services team to support complex customer issues and P1 tickets.

Requirements

• 5+ years of experience managing enterprise voice systems.
• Proven expertise in the management, implementation and upgrades of the Avaya Aura suite (CM, AES, SMGR, SM, Client, Messaging).
• Hands-on experience with Session Border Controllers.
• Strong understanding of Microsoft Teams Calling with Direct Routing.
• Experience with Genesys Cloud and Genesys Engage platforms.
• Familiarity with Carrier Voice Network Management.
• Knowledge of voice security, fraud detection, and third-party telephony integrations.
• Willingness to support on-call rotation, including after-hours and weekends.
• Strong written and verbal communication skills for proposals, scopes of work, RFP/RFI responses, design summaries, workshops, and internal enablement.
• Strong analytical, collaboration, problem-solving, prioritization, and follow-through skills.
• Willingness to travel.

Core Competencies

Demonstrates extensive expertise in managing and implementing the Avaya Aura suite, including Communication Manager and Session Border Controllers, while ensuring compliance with voice security standards and effective integration with Microsoft Teams Calling. Strong analytical and communication skills support collaboration and problem-solving in complex telephony environments.

Highest-signal resume keywords

• Avaya Aura Suite Management
• Session Border Controller Configuration
• Microsoft Teams Calling with Direct Routing
• Carrier Voice Network Management
• Voice Security and Fraud Detection

ATS Optimization Keywords

Hard Skills

• Avaya Communication Manager
• Avaya Application Enablement Services
• Avaya System Manager
• Avaya Session Manager
• Avaya Messaging
• SIP Circuit Configuration
• E911 Compliance
• Genesys Cloud
• Genesys Engage
• Telephony Integration

Soft Skills

• Strong Written Communication
• Strong Verbal Communication
• Analytical Skills
• Collaboration Skills
• Problem-Solving Skills

Industry Keywords

• Enterprise Voice Systems
• Telephony Environment
• On-Call Support
• FCC Compliance
• Third-Party Connectivity

Tools & Technologies

• AudioCodes SBC
• Microsoft Teams
• Telephony Infrastructure
• Managed Services Platforms