Senior Solution Architect – Collaboration Tools, MS Teams, ZOOM, WebEx, IPTV, Digital

Jobtailor; Colorado; On-site; USD 140,000 - 190,000; Full time

Job summary

Jobtailor is seeking an experienced Unified Communications Architect to design and implement enterprise collaboration solutions centered on Microsoft Teams and Teams Rooms. You will enforce governance, configure policies, and manage integrations with Zoom, WebEx, IPTV, and digital signage.

The role requires extensive PowerShell scripting, expertise with Entra ID,Azure Autopilot, and Intune, and a focus on security, performance, and user experience.

Qualifications

• Minimum 5 years in unified communications, collaboration technologies, or solution architecture.

Responsibilities

• Architect and design enterprise collaboration solutions centered on Microsoft Teams and Teams Rooms.
• Define and enforce Teams policies, configurations, and governance frameworks.
• Design, implement, and support Teams calling solutions including PSTN integration, SIP trunks, and SBCs.
• Ensure security, scalability, performance, and user experience across collaboration environments.
• Configure, deploy, and optimize Teams Rooms hardware and video conferencing systems.
• Design and support integrations with Zoom, WebEx, IPTV, and digital signage.
• Automate tasks using PowerShell scripting and optimize configurations.
• Manage identity and security with Entra ID, Azure Autopilot, and Intune.
• Monitor service health with CQD, analytics, and reporting tools.
• Support incident management with ServiceNow and resolve high-severity incidents.
• Perform RCA documentation within 5 business days of incident closure.
• Collaborate with stakeholders and vendors on design, escalations, and resolutions.
• Provide mentorship and knowledge transfer to technical teams.
• Communicate complex concepts clearly to technical and non-technical audiences.

Skills

Unified communications

Solution architecture

Microsoft Teams

Teams Rooms

Azure Entra ID

Azure Autopilot

Intune

Conditional Access

PowerShell scripting

Microsoft Graph API

Direct Routing

SBCs

CQD

Power BI

ServiceNow

Vendor management

Stakeholder communication

Documentation

Analytical thinking

Tools

PowerShell

Microsoft Graph API

CQD

Power BI

Job description

Responsibilities

• Architect and design enterprise collaboration solutions centered on Microsoft Teams and Microsoft Teams Rooms (Windows and Android).
• Define and enforce Teams policies, configurations, and governance frameworks.
• Design, implement, and support Teams calling solutions, including PSTN integration, SIP trunks, and Session Border Controllers (SBCs).
• Ensure best practices for security, scalability, performance, and user experience across collaboration environments.
• Configure, deploy, and optimize Microsoft Teams Rooms hardware, peripherals, and video conferencing systems.
• Design and support integrations with Zoom, WebEx, IPTV, and digital signage solutions.
• Utilize PowerShell scripting to automate administrative tasks and optimize system configurations.
• Leverage Microsoft Entra ID, Azure Autopilot, and Intune for identity management, device enrollment, and security controls.
• Monitor service health and performance using Call Quality Dashboard (CQD), analytics, and reporting tools.
• Support incident and request management using ServiceNow.
• Resolve high‑severity production incidents under strict SLA requirements.
• Perform advanced troubleshooting using tools such as CQD, Fiddler, Wireshark, Teams logs, and Power BI.
• Deliver Root Cause Analysis (RCA) documentation within 5 business days of incident closure.
• Collaborate with internal stakeholders and external vendors on solution design, escalations, and issue resolution.
• Provide mentorship, documentation, and knowledge transfer to technical teams.
• Communicate complex technical concepts clearly to both technical and non‑technical audiences.

Requirements

• Multiple years of IT experience, with a minimum of 5 years in unified communications, collaboration technologies, or solution architecture.
• Proven hands‑on experience with Microsoft Teams, Teams Rooms (Windows & Android), and related collaboration platforms.
• Strong knowledge of Azure services, including Microsoft Entra ID, Azure Autopilot, and Intune.
• Experience configuring and troubleshooting Conditional Access policies and Entra ID‑related issues.
• Advanced proficiency in PowerShell scripting and Microsoft Graph API.
• Extensive experience with Teams Voice, PSTN integration, Direct Routing, and Session Border Controllers.
• Deep understanding of Teams administration, policies, and governance models.
• Experience integrating or supporting Zoom, WebEx, IPTV, and digital signage platforms.
• Strong troubleshooting skills using CQD, Power BI, and call quality metrics.
• Familiarity with ITSM tools, preferably ServiceNow.
• Excellent vendor management and stakeholder communication skills.
• Ability to work independently and as part of a collaborative team.
• Strong documentation, analytical, and problem‑solving capabilities.