Senior IT Voice Engineer

Kinder Morgan, Inc.; Houston, Northern (TX, KY); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Kinder Morgan is seeking a Senior IT Voice Engineer to join our enterprise voice and network environment in Houston. You will play a pivotal role in our migration from Cisco CUCM to Microsoft Teams Voice, and provide expert-level support across telephony platforms.

The ideal candidate has hands-on experience with Microsoft Teams Voice, Cisco CUCM, SBCs, and voice migrations, and can design, troubleshoot, and optimize voice solutions while ensuring reliability and security.

Qualifications

• Hands-on experience with Microsoft Teams Voice, preferably Direct Routing.
• Extensive experience supporting Cisco CUCM in large enterprise environments.
• Deep understanding of SIP, VoIP, RTP, TLS, and telephony signaling.
• Proven experience leading or architecting voice migration projects.
• Strong networking fundamentals (QoS, VLANs, routing, switching).
• Advanced troubleshooting skills across voice and network layers.

Responsibilities

• Support the migration from Cisco CUCM to Microsoft Teams Voice.
• Design voice architecture, including Direct Routing, Calling Plans, and hybrid scenarios.
• Provide expert-level support for Microsoft Teams Voice, Cisco CUCM, Unity Connection, CCX, gateways, and SIP integrations during transition.
• Configure, manage, and optimize Session Border Controllers (SBCs).
• Develop and maintain dial plans, call routing, normalization rules, and number porting strategies.
• Analyze and resolve complex call quality and signaling issues.
• Ensure enterprise network readiness for Teams Voice, including QoS, bandwidth planning, and latency optimization.
• Support enterprise LAN/WAN environments with a focus on voice quality and QoS.
• Configure and troubleshoot VLANs, QoS, routing, and switching.
• Collaborate with network and security teams to ensure voice traffic reliability and security.
• Monitor system performance and proactively address issues.
• Work closely with vendors, carriers, and Microsoft/Cisco support.
• Establish operational standards, monitoring, and documentation.

Skills

Microsoft Teams Voice

Direct Routing

SIP

VoIP

RTP

TLS

Voice Migrations

QoS

VLANs

Routing & Switching

Leadership

Tools

Cisco CUCM

Unity Connection

CCX

SBCs

Direct Routing config

Job description

What We Are Looking For

We are seeking a Senior IT Voice Engineer for our enterprise voice and network environment. This role will contribute as a team member for both Cisco CUCM and Microsoft Teams Voice, playing a critical role in our active migration from Cisco to Microsoft Teams Voice.

The ideal candidate has deep hands‑on experience, strong architectural skills, and a proven ability to lead complex voice migrations while maintaining operational stability.

What You Will Do

Responsibilities

Voice Architecture

• Support the migration from Cisco CUCM to Microsoft Teams Voice.
• Design voice architecture, including Direct Routing, Calling Plans, and hybrid scenarios
• Provide expert-level support for Microsoft Teams Voice, Cisco CUCM, Unity Connection, CCX, gateways, and SIP integrations during transition
• Configure, manage, and optimize Session Border Controllers (SBCs)
• Develop and maintain dial plans, call routing, normalization rules, and number porting strategies
• Analyze and resolve complex call quality and signaling issues

Network & Infrastructure Engineering

• Ensure enterprise network readiness for Teams Voice, including QoS, bandwidth planning, and latency optimization
• Support enterprise LAN/WAN environments with a focus on voice quality and QoS
• Configure and troubleshoot VLANs, QoS, routing, and switching
• Collaborate with network and security teams to ensure voice traffic reliability and security
• Monitor system performance and proactively address issues

Operations

• Work closely with vendors, carriers, and Microsoft/Cisco support
• Establish operational standards, monitoring, and documentation

  Required Qualifications

  • Strong hands‑on experience with Microsoft Teams Voice, preferably Direct Routing
  • Extensive experience supporting Cisco CUCM in large enterprise environments
  • Deep understanding of SIP, VoIP, RTP, TLS, and telephony signaling
  • Proven experience leading or architecting voice migration projects
  • Strong networking fundamentals (QoS, VLANs, routing, switching)
  • Advanced troubleshooting skills across voice and network layers

  Preferred Qualifications

  • Direct experience leading Cisco CUCM to Microsoft Teams Voice migrations
  • Experience with global or multi‑site voice deployments

  Soft Skills & Leadership Attributes

  • Strong technical leadership and decision‑making skills
  • Excellent written and verbal communication
  • Ability to influence architecture and standards
  • Comfortable working in complex, high‑visibility initiatives
  • Self‑directed with strong ownership mentality

  Why Join Kinder Morgan

  Kinder Morgan is a large energy infrastructure company operating in North America. Access to reliable, affordable energy is a critical component for improving lives around the world. We are committed to providing energy transportation and storage services in a safe, efficient, and environmentally responsible manner for the benefit of the people, communities, and businesses we serve.

  Kinder Morgan provides equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, childbirth and related medical conditions, gender (including gender identity and expression), sexual orientation, national origin, ancestry, citizenship status, age, physical or mental disability, genetic information, marital status, military or veteran status, family status, status as an individual authorized to work in the U.S., or any other status protected by law.

  For more information about Kinder Morgan, our culture, opportunities available, and to join our Talent Community, please visit our careers site at www.kindermorgan.com.