MS Teams Administrator with Enterprise Voice Expert

Apptad; Morrisville (NC); Remote; USD 90,000 - 120,000; Part time

Job summary

A technology consulting company based in Morrisville, NC is seeking an experienced MS Teams Administrator with expertise in Enterprise Voice. The role involves conducting requirements studies and designing solutions for MS Teams, as well as implementation and support. Ideal candidates will have 8-10 years of experience and strong troubleshooting skills, along with the ability to work effectively in a remote environment.

Qualifications

• 8 to 10 years’ experience on Microsoft Teams with Enterprise Voice.
• Excellent troubleshooting skills to resolve Level 3 incidents.
• Proficient with Microsoft Teams & M365 admin portal management.

Responsibilities

• Conduct studies of existing requirements and design future state solutions.
• Implement and support M365, MS Teams, Enterprise Voice, and conferencing solutions.
• Coordinate with customer staff to determine AV/V and infrastructure requirements.

Skills

MS Teams expertise

Troubleshooting skills

Knowledge of ITIL

Education

Bachelor’s degree in related field

Tools

Microsoft Teams Admin Portal

AudioCodes

PowerShell

Job description

Overview

Role: MS Teams Administrator with Enterprise Voice Expert

Role – L3

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Note: This description has been refined to remove non-essential boilerplate while preserving the original job information.

Responsibilities

• MS Teams expert who can conduct “as Is” studies of existing requirements, design future state solutions and help to transform the UCC solution around MS Teams.
• Implementation & support experience specifically in the area of M365, MS Teams, Enterprise Voice, Conferencing solution & ability to interact with the client to understand business requirements which will be both functional and technical.
• 8 to 10 years’ experience on Microsoft Teams with Enterprise Voice.
• Experience on AudioCodes/Sonus Gateways/Downstream SBCs.
• Experience in configuring, designing, deploying and migrating Voice PBX to MS-Teams platform.
• Experience and knowledge on MS Teams Direct routing for Enterprise Voice.
• Knowledge on bandwidth planning, optimal conferencing traffic, capacity, QoS.
• Experience with Enterprise Voice, Direct Routing, Calling Plan, gateways, trunks, voice resiliency etc.
• Design voice interoperability to PSTN, QoS implementation for conference and other applications and integration with 3rd party telephony environment.
• Experience with Teams Enterprise Voice troubleshooting (Gateways, SBAs, and complex issues).
• Knowledge on Enterprise Voice feature Call Admission Control, Call Park, Media Bypass, and Auto Attendant etc.
• Experience of configuring and troubleshooting Dial Plans, Normalization Rules, routes, PSTN Usage, and Voice Policy.
• SIP, SIP Trunk integration, define outbound translation rules, inbound dial plan, SIP call flow concepts, knowledge of call methods.
• Knowledge on Call quality Dashboard Reporting and Management.
• Overview of integrating video endpoints, Teams meeting rooms & Collaboration Bars configurations.
• Understanding of response groups, Call queue, Auto Attendant, Dial by Extension, workflows, call routing methods.
• Good knowledge on Active Directory & Domain Services, Certificate Authority.
• Knowledge on Windows, PowerShell & PowerShell Scripting.
• Coordinates with customer staff to determine AV/V and basic infrastructure requirements for any new conference room or media design.
• Willing to take initiatives and automation for improving efficiency & productivity, able to work in a fast-paced environment with the ability to adapt to frequent changes and deliver the solution.
• Knowledge on ITIL & Safe Agile framework like SLA management with detailed understanding on classification of incidents (P1, P2, P3, P4), Change management.

Requirements

• Bachelor’s degree in related field or equivalent experience.
• Experience on MS Teams, MS-Teams -EV & SBC/Gateways.
• Support for videoconferencing platform and experience including operation, call set-up and equipment troubleshooting (Cisco, Polycom, MS-Teams Live etc.).
• Proficient with Microsoft Teams & M365 admin portal management.
• Knowledge of Teams Admin/Pro Portal functions and reporting, including telemetry data export and import to Power BI.
• Excellent troubleshooting skills to resolve Level 3 incidents with probable solutions.
• Knowledge of Microsoft Teams Endpoints & Physical Phone OEMs (AudioCodes/Yealink).
• Exposure on Microsoft Teams Rooms with enhanced collaboration (Surface Hubs/Content Cameras/collaboration displays).

Additional Desired Technology Experience

• Video Communications Infrastructure
• Video on Demand, eCDN, Conferencing Solutions

Professional Skill Requirements

1. Ability to work in large teams and manage project milestones.
2. Excellent communications & presentation skills.
3. Ability to develop requirements based on client inputs.
4. Performance/Status reporting to project leads and leadership.
5. Ability to work effectively in a remote, virtual, global environment.

Phone: [phone]

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Other
• Industries
• IT Services and IT Consulting

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