Voice Engineer

Encore Talent Solutions; Tampa (FL); On-site; USD 110,000 - 160,000; Full time

Job summary

Encore Talent Solutions is seeking a Senior Voice Engineer to design, implement, and support enterprise voice and unified communications systems in a Tampa area environment.

You will manage CUCM, Unity Connection, Teams Phone, Zoom Phone, and similar platforms, lead migrations, and ensure security and reliability across voice infrastructure.

Qualifications

• 7+ years of enterprise voice and UC experience.
• Bachelor's degree or equivalent in IT or telecom.
• Strong knowledge of VoIP protocols (SIP, RTP, SRTP, H.323).
• Experience with CUCM, Teams Voice, Zoom Phone, Avaya or similar.
• Solid networking fundamentals and troubleshooting skills.

Responsibilities

• Design, implement, and maintain enterprise voice solutions (VoIP, SIP trunking, UC platforms).
• Administer and support CUCM, Unity Connection, Teams Phone, Zoom Phone, Avaya, or similar systems.
• Troubleshoot complex voice, network, and telecom issues with minimal disruption.
• Lead upgrades, migrations, and cloud telephony deployments.
• Configure SBCs, gateways, dial plans, and call flows; ensure voice security.
• Monitor performance, capacity, and availability; implement improvements.
• Collaborate with network, security, and business teams; develop docs and DR plans.
• Provide Tier III support and mentor junior engineers.

Education

Bachelor's degree in Information Technology, Computer Science, Telecommunications, or equivalent experience

Tools

CUCM

Unity Connection

Microsoft Teams Phone

Zoom Phone

SBCs

Gateways

Job description

Position Title: Senior Voice Engineer
Overview: The Senior Voice Engineer is responsible for the design, implementation, administration, and support of enterprise voice and unified communications systems. This role ensures the reliability, security, and performance of voice infrastructure while leading telephony modernization initiatives and supporting business communication needs.

Key Responsibilities

• Design, implement, and maintain enterprise voice solutions including VoIP, SIP trunking, call routing, and unified communications platforms.
• Administer and support voice systems such as Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Microsoft Teams Phone, Zoom Phone, Avaya, or similar technologies.
• Troubleshoot and resolve complex voice, network, and telecommunications issues while ensuring minimal service disruption.
• Lead voice infrastructure upgrades, migrations, and integration projects, including cloud-based telephony deployments.
• Configure and manage SBCs (Session Border Controllers), gateways, dial plans, call flows, and voice security solutions.
• Monitor voice system performance, capacity, and availability; implement improvements and preventative maintenance.
• Collaborate with network, security, infrastructure, and business teams to ensure seamless communication services.
• Develop and maintain technical documentation, operational procedures, and disaster recovery plans.
• Provide Tier III support and mentor junior engineers and support staff.
• Ensure compliance with organizational security standards and telecommunications regulations.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Telecommunications, or equivalent experience.
• 7+ years of experience supporting enterprise voice and unified communications environments.
• Strong knowledge of VoIP protocols including SIP, RTP, SRTP, and H.323.
• Experience with Cisco UC, Microsoft Teams Voice, Zoom Phone, Avaya, or similar platforms.
• Solid understanding of networking concepts including TCP/IP, QoS, VLANs, DNS, DHCP, and routing/switching.
• Experience with call center technologies and contact center integrations is preferred.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and project management abilities.

Preferred Certifications

• Cisco Certified Network Professional (CCNP) Collaboration
• Cisco Certified Internetwork Expert (CCIE) Collaboration
• Microsoft Teams Voice Engineer Expert
• ITIL Foundation

Typical Technologies

• Cisco Unified Communications Manager (CUCM)
• Cisco Unity Connection
• Microsoft Teams Phone
• Zoom Phone
• SIP Trunks
• Session Border Controllers (SBC)
• Contact Center Solutions
• AudioCodes Gateways
• Cisco Expressway
• Voice Recording & Call Analytics Platforms

Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within ourworkforce.