Micro Business Account Manager - Growth & Upsell (Hybrid)

Egnyte; Raleigh (NC); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salaries and comprehensive benefits

Flexible hours and generous time off

Paid holidays and sick time

401(k) Retirement Plan

Health Savings Account (HSA)

Paid Parental Leave

Gym, cell phone, and internet reimbursement

Well-being benefits

Discounts on pet insurance and electronics

Job summary

A leading cloud platform provider is seeking a Micro Business Account Manager in Raleigh, NC. This hybrid role involves managing customer accounts, ensuring successful adoption of services, and driving account growth. The ideal candidate will possess strong relationship management skills and excellent communication abilities. Competitive salary and benefits offered, including flexible hours and generous time off.

Qualifications

• Demonstrated success managing and improving relationships with strategic accounts.
• Proven ability to understand specific customers’ needs and provide solutions.
• Experience working across multiple internal teams to resolve customer issues quickly and effectively.
• Excellent communication skills (writing, listening, phone).
• A team player capable of high performance and flexibility in a dynamic environment.

Responsibilities

• Become an Egnyte product expert covering technical workings and business application.
• Manage a portfolio of customers and assure their success with the software.
• Drive regular account reviews and strategies to optimize return.
• Work closely with internal departments to meet customer expectations.

Skills

Managing relationships with strategic accounts

Understanding customer needs

Excellent communication skills

Team player

Education

College degree or equivalent work experience

Job description

A leading cloud platform provider is seeking a Micro Business Account Manager in Raleigh, NC. This hybrid role involves managing customer accounts, ensuring successful adoption of services, and driving account growth. The ideal candidate will possess strong relationship management skills and excellent communication abilities. Competitive salary and benefits offered, including flexible hours and generous time off.