SaaS SMB Account Manager — Remote/Hybrid Growth Pro

Relias; Morrisville (NC); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

401k match

Flexible PTO

Parental leave

Hybrid work environment

Office near Morrisville, NC

Job summary

Relias, based in Morrisville, NC, seeks an Account Manager, SMB to retain, grow, and strengthen a portfolio of small and mid-sized business customers. The role develops account plans, identifies whitespace, and leads consultative expansion sales cycles, coordinating internal resources to drive durable revenue growth.

You will manage relationships with customer stakeholders, conduct discovery, and lead proposals and negotiations while aligning with senior leadership and cross-functional teams.

Qualifications

• 2+ years of quota-carrying B2B SaaS account management, expansion sales, or related growth experience.
• Experience identifying and closing expansion opportunities within an assigned portfolio.
• Familiarity with Salesforce or comparable CRM and a defined sales process.

Responsibilities

• Develop and maintain portfolio and account plans based on customer goals, utilization, footprint, whitespace, renewals, and growth potential.
• Lead the full expansion sales cycle from opportunity creation through proposal, negotiation, and close.
• Build relationships with stakeholders and conduct discovery to identify business needs and measurable value.
• Maintain expansion pipeline with evidence-based stages, close dates, risks, and forecast calls.
• Coordinate with Customer Success, Support, Solutions Consulting, Product, Finance, Legal, and Revenue Operations to align strategy and customer experience.

Skills

Quota carrying

B2B SaaS

Account management

Forecasting

Cross-functional coordination

Relationship building

Negotiation

Sales process

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

Relias, based in Morrisville, NC, seeks an Account Manager, SMB to retain, grow, and strengthen a portfolio of small and mid-sized business customers. The role develops account plans, identifies whitespace, and leads consultative expansion sales cycles, coordinating internal resources to drive durable revenue growth.

You will manage relationships with customer stakeholders, conduct discovery, and lead proposals and negotiations while aligning with senior leadership and cross-functional teams.