Messenger Operations Lead

SPS North America Inc.; New York (NY); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Paid Time Off

Medical, Dental, Vision

Job summary

SPS North America Inc. in New York seeks an Internal Messenger Lead to manage the messenger department's day-to-day operations, lead staff and backfills, and ensure high-quality internal service and customer experience.

Responsibilities include overseeing mail deliveries, maintaining records, coordinating schedules, training new staff, and providing regular reports to management. The role requires organization, attention to detail, multitasking, and strong communication and customer service

Qualifications

• High School Diploma (or equivalent) required.
• 2+ years prior work experience preferred.
• Ability to work assigned work hours determined by the manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems required for functions of position.
• Required to maintain an overall professional appearance and attitude.

Responsibilities

• Manage a team and oversee day-to-day messenger operations.
• Ensure policies and procedures are followed at all times.
• Provide high level customer service to tenants.
• Familiarize with internal service departments such as Building Office, Security, and Delivery locations.
• Train and backfill staff; update PayCom timecards; report weekly.
• Update the ops manual and continuity plan as needed.
• Send weekly incident reports to Manager.
• Ensure all equipment (MSA and IOffice) is operational.

Skills

Team leadership

Customer service

Organizational skills

Communication

Multitasking

Detail-oriented

Computer literacy

Education

High School Diploma

Tools

MSA

IOffice

Job description

SPS North America Inc. in New York seeks an Internal Messenger Lead to manage the messenger department's day-to-day operations, lead staff and backfills, and ensure high-quality internal service and customer experience.

Responsibilities include overseeing mail deliveries, maintaining records, coordinating schedules, training new staff, and providing regular reports to management. The role requires organization, attention to detail, multitasking, and strong communication and customer service