Client Service & Mailroom Operations Leader

SPS North America; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Career growth

Learning & development

Bonuses for referrals

Paid time off

Comprehensive benefits

Job summary

SPS North America is seeking an experienced Client Service Manager to oversee on-site mailroom, shipping, reprographics, and related services for a financial institution in New York. You will lead a 5–10 person on-site team, manage client relationships, and drive improvements through technology and AI-enabled workflows.

Ideal candidates bring hands-on mailroom and document production operations experience, strong leadership, and a track record of delivering secure, high-quality service in

Qualifications

• High school diploma or equivalent.
• 5+ years of experience in client services, business operations, facilities services, or related field including hands-on mailroom and reprographics.
• Previous supervisory or management experience with coaching, scheduling, performance management, and service delivery.
• Experience managing a team of approximately 5-10 employees on-site.
• Strong knowledge of mailroom operations, shipping/receiving, courier, package tracking, and document distribution.
• Familiarity with high-volume printing, copying, scanning, document finishing, and reprographics equipment.
• Experience with AI-enabled tools, workflow automation, or digital technologies to improve processes.
• Strong communication, customer service, organizational, and problem-solving skills.
• Ability to manage competing priorities and work with client stakeholders.
• Proficiency in Microsoft 365 and standard business reporting tools.

Responsibilities

• Oversee daily mailroom, shipping and receiving, courier, and reprographics operations.
• Maintain client relationships and manage stakeholders, vendors, and leadership.
• Lead and develop on-site team of approximately 5-10 employees.
• Identify opportunities to improve efficiency, service quality, turnaround times, and client experience.
• Monitor site budgets, payroll, expenses, billing, and cost-control opportunities.
• Track KPIs, SLAs, production volumes, and service quality; prepare operational reports.
• Ensure compliance with security and regulatory requirements.
• Coordinate with IT, compliance and information security on process improvements.
• Foster a safe, client-focused on-site work environment.

Skills

Leadership

Team supervision

Customer service

Communication

Problem solving

Organizational skills

Microsoft 365

Reporting tools

AI tools

Workflow automation

Mailroom operations

Reprographics

Education

Associate or Bachelor’s degree in Business Administration or Operations Management

Bachelor’s degree in Technology or related field

Tools

Print management software

Workflow platforms

Intelligent document processing tools

Microsoft 365

Job description

SPS North America is seeking an experienced Client Service Manager to oversee on-site mailroom, shipping, reprographics, and related services for a financial institution in New York. You will lead a 5–10 person on-site team, manage client relationships, and drive improvements through technology and AI-enabled workflows.

Ideal candidates bring hands-on mailroom and document production operations experience, strong leadership, and a track record of delivering secure, high-quality service in