On-Site Client Service and Mailroom Operations Lead

SPS; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

401k with matching

Medical, Dental, Vision

Job summary

SPS is seeking a Client Service Manager to oversee on-site mailroom, shipping, courier and reprographics operations at a financial institution in New York. You will lead an on-site team, manage client relationships, and drive secure, high-quality service delivery while pursuing technology-enabled improvements.

The role emphasizes operational leadership in a regulated environment, leveraging automation, AI, and digital processes to boost productivity and client experience, including reporting,

Qualifications

• Minimum of 5 years in client services or operations roles with mailroom and reprographics experience.
• Supervisory/management experience overseeing 5–10 on-site staff.
• Strong communication, problem-solving and escalation-management skills.
• Experience using AI-enabled tools and workflow automation to improve processes.

Responsibilities

• Serve as the primary client contact and maintain relationships with stakeholders, vendors, and leadership.
• Oversee mailroom, shipping/receiving, courier and reprographics operations for timely, accurate service delivery.
• Address client requests, resolve escalations, and implement sustainable improvements.
• Conduct regular site walkthroughs, quality checks, and operational reviews to maintain service standards.
• Coordinate special projects and executive requests.
• Identify opportunities to improve efficiency, service quality, and client experience.

Skills

Leadership

Client relations

Operations management

Team development

AI tools awareness

Microsoft 365

Education

Bachelor's degree in Business Administration or related field

Associate degree

Tools

AI workflow tools

Print management software

Document processing systems

Microsoft 365

Job description

SPS is seeking a Client Service Manager to oversee on-site mailroom, shipping, courier and reprographics operations at a financial institution in New York. You will lead an on-site team, manage client relationships, and drive secure, high-quality service delivery while pursuing technology-enabled improvements.

The role emphasizes operational leadership in a regulated environment, leveraging automation, AI, and digital processes to boost productivity and client experience, including reporting,