Merchant Success Manager, SMB Growth & Outreach

DoorDash, Inc.; Austin (TX); Hybrid; USD 74,729,000 - 110,032,000; Full time

Job summary

DoorDash, Inc. is seeking a Merchant Success Manager to support and grow our SMB restaurant partners. You’ll manage ~75 merchants, building relationships and guiding adoption of DoorDash products to boost visibility and revenue.

You’ll hit weekly and quarterly KPIs through outbound activity, data-driven conversations, and collaborative strategy with internal teams, with some in-office and remote work and travel as needed.

Qualifications

• 2+ years in client-facing sales roles with revenue impact.
• Experience in outbound sales and account management.
• Proficient with CRM tools and data analysis to guide decisions.
• Strong communication and relationship-building abilities.
• Comfortable with travel for in-person collaboration when needed.

Responsibilities

• Make high‑volume outbound calls to ~75 existing merchants.
• Set goals and KPIs with partners and review progress regularly.
• Advise on pricing, promotions, and product adoption to drive revenue.
• Maintain ongoing phone/email contact to monitor performance.
• Deliver quarterly business reviews highlighting opportunities.
• Reduce churn and identify expansion opportunities.
• Collaborate with growth teams to pitch optimal products.
• Stay persistent during slower periods and test new approaches.

Skills

Outbound sales

Account management

CRM tools

Excel/Sheets

Data-driven decisions

AI fluency

Tools

Salesforce

Job description

DoorDash, Inc. is seeking a Merchant Success Manager to support and grow our SMB restaurant partners. You’ll manage ~75 merchants, building relationships and guiding adoption of DoorDash products to boost visibility and revenue.

You’ll hit weekly and quarterly KPIs through outbound activity, data-driven conversations, and collaborative strategy with internal teams, with some in-office and remote work and travel as needed.