SMB Merchant Growth Manager

DoorDash, Inc.; Dallas (TX); Hybrid; USD 54,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) plan with employer matching

Paid parental leave (16 weeks)

Paid time off and paid sick leave

Job summary

DoorDash, Inc. is seeking a Merchant Success Manager to support and grow its SMB restaurant partners.

You will manage about 75 merchants, drive visibility, optimize listings, and promote DoorDash products to boost revenue through data-driven conversations. This role blends sales, account management, and portfolio strategy, requires frequent outbound activity, and may be remote with in-person travel for training and team events.

Qualifications

• 2+ years of experience in client-facing sales roles with a track record of increasing customer satisfaction and product adoption.
• Experience in outbound sales and/or account management with ownership of a book of accounts and accountability for retention and growth.
• Familiarity with CRM tools (Salesforce or similar) and ability to maintain complex spreadsheets.

Responsibilities

• Make high-volume outbound calls to ~75 SMB restaurant partners.
• Set goals and KPIs for partners and review performance regularly.
• Advise on pricing, promotions and product adoption to achieve revenue and margin targets.
• Communicate with merchants via phone and email to monitor performance and drive progress toward goals.
• Deliver quarterly business reviews (QBRs) highlighting success, opportunities, and revenue optimizations.
• Collaborate with internal teams to identify the best DoorDash products to pitch and partner with merchants.
• Travel for in-person collaboration as needed for trainings and offsites.

Tools

Salesforce

Google Sheets

Microsoft Excel

Job description

DoorDash, Inc. is seeking a Merchant Success Manager to support and grow its SMB restaurant partners.

You will manage about 75 merchants, drive visibility, optimize listings, and promote DoorDash products to boost revenue through data-driven conversations. This role blends sales, account management, and portfolio strategy, requires frequent outbound activity, and may be remote with in-person travel for training and team events.