Merchant Success Manager — Remote SMB Growth

DoorDash, Inc.; San Antonio (TX); Híbrido; USD 36 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) with employer matching

Paid parental leave (16 weeks)

Wellness benefits

Commuter benefits match

Paid time off

Resumo da oferta

DoorDash, Inc. is seeking a Merchant Success Manager to support and grow our SMB restaurant partners. You will manage about 75 merchants, build long‑term relationships, and guide owners on how to increase visibility, optimize listings, adopt products, and grow revenue.

The role blends sales, account management, and portfolio strategy. Expect high‑volume outbound work, data‑driven decisions, and quarterly business reviews, with some travel for in‑person collaboration and training.

Qualificações

• 2+ years of experience in client-facing sales roles.
• Experience in outbound sales and/or account management with ownership of a book of accounts.
• Experience using Salesforce or similar CRM tools.
• Proficient with Google Sheets or Microsoft Excel; ability to maintain complex spreadsheets.

Responsabilidades

• Manage a focused book of approximately 75 merchants; build long‑term relationships.
• Drive high‑volume outbound activity and hit weekly/quarterly KPIs.
• Advise merchants on pricing, promotions, and product adoption to grow revenue and margins.
• Communicate with merchants by phone and email; monitor performance and surface risks.
• Deliver quarterly business reviews to highlight successes and opportunities for growth.
• Collaborate with internal teams to identify best products to pitch to merchants.

Conhecimentos

Outbound sales

Account management

CRM tools (Salesforce)

Excel/Sheets

Data-driven decision making

Communication

Relationship building

AI fluency

Ferramentas

Salesforce

Google Sheets

Microsoft Excel

Descrição da oferta de emprego

DoorDash, Inc. is seeking a Merchant Success Manager to support and grow our SMB restaurant partners. You will manage about 75 merchants, build long‑term relationships, and guide owners on how to increase visibility, optimize listings, adopt products, and grow revenue.

The role blends sales, account management, and portfolio strategy. Expect high‑volume outbound work, data‑driven decisions, and quarterly business reviews, with some travel for in‑person collaboration and training.