Merchant Strategy & Operations Lead

DoorDash, Inc.; Chicago (IL); Hybride; USD 105 000 - 155 000; Plein temps

Avantages offerts par ce poste

401(k) matching

Paid parental leave (16 weeks)

Wellness benefits

Commuter benefits match

Paid time off

Paid sick leave

Medical insurance

Dental insurance

Vision insurance

11 paid holidays

Disability insurance

Life insurance

Résumé du poste

DoorDash, Inc. is seeking a Merchant Strategy & Operations Associate Manager in Chicago to lead the live merchant support experience, turning it into a scalable, tech‑driven process that boosts satisfaction, retention, and loyalty.

You will build go‑to‑market strategies, analyze data (SQL a plus), and partner with product, operations, and analytics teams to implement initiatives across the merchant lifecycle.

Qualifications

• Bachelor’s degree required; 4–6 years of experience in consulting, strategy, operations, technology, or related fields.
• Experience on analytical projects; SQL is a plus.
• Strong written and verbal communication skills; proven cross‑functional leadership.

Responsabilités

• Lead and optimize the merchant support experience, driving a tech‑first, scalable, and seamless process.
• Develop strategy for helping merchants succeed after going live on DoorDash.
• Collaborate cross‑functionally with product, operations, marketing, sales, finance, and analytics to land initiatives.

Connaissances

Strategic thinking

Analytical skills

SQL (plus)

Cross-functional collaboration

Written communication

Oral communication

AI tools familiarity

Formation

Bachelor’s degree

Outils

SQL

Description du poste

DoorDash, Inc. is seeking a Merchant Strategy & Operations Associate Manager in Chicago to lead the live merchant support experience, turning it into a scalable, tech‑driven process that boosts satisfaction, retention, and loyalty.

You will build go‑to‑market strategies, analyze data (SQL a plus), and partner with product, operations, and analytics teams to implement initiatives across the merchant lifecycle.