Merchant Growth Lead, Autonomy & Robot Ops

DoorDash, Inc.; San Francisco (CA); On-site; USD 105,000 - 155,000; Full time

Benefits offered by this job

401(k) plan with employer matching

Paid parental leave

Wellness benefits

Commuter benefits match

Paid time off

Paid sick leave

Job summary

DoorDash Labs is looking for a Merchant Success & Growth lead to define and own the strategy and operational systems that onboard merchants, drive performance, and convert frontline insights into product improvements. You will work across Sales, Account Management, and Field Ops to recruit and scale merchant cohorts, set benchmarks, and run experiments for new merchant-facing features.

You will be in the field, translating merchant pain into clear product asks, and translating product tradeoffs

Qualifications

• Bachelor's degree in business, operations, or related field, or equivalent related experience.
• 3–6 years in Strategy & Operations, Merchant/Partner Success, Product Operations, Business Strategy, or closely related field — ideally owning a partner-facing KPI end-to-end.
• Built operational mechanisms from scratch — onboarding flows, performance reviews, escalation paths, feedback loops — not just run mechanisms designed by others.

Responsibilities

• Own merchant adoption and performance KPIs for autonomy end-to-end, defining what constitutes successful interaction and driving improvement.
• Build playbooks and operational mechanisms to onboard merchants to autonomy from conversation to training, go-live, and steady-state ops.
• Partner with sales, account management, and field ops to recruit and ramp merchant cohorts and design experiments for merchant-facing features.
• Define merchant performance benchmarks and establish cadence to hold partners and internal teams accountable to them.
• Stand up a feedback loop from the field to product and engineering, turning merchant insights into prioritized inputs for the roadmap.
• Be the voice of the merchant in product reviews, roadmap planning, and launch decisions.

Skills

Strategic thinking

Data-driven

Cross-functional collaboration

Field presence

Education

Bachelor's degree in business/ops or related field

Job description

DoorDash Labs is looking for a Merchant Success & Growth lead to define and own the strategy and operational systems that onboard merchants, drive performance, and convert frontline insights into product improvements. You will work across Sales, Account Management, and Field Ops to recruit and scale merchant cohorts, set benchmarks, and run experiments for new merchant-facing features.

You will be in the field, translating merchant pain into clear product asks, and translating product tradeoffs