Merchant Strategy & Growth Associate

DoorDash; New York (NY); On-site; USD 87,000 - 128,000; Full time

Benefits offered by this job

401(k) with employer matching

16 weeks paid parental leave

Medical, dental, and vision benefits

Paid time off and paid sick leave

Job summary

DoorDash seeks a Merchant Strategy & Operations Senior Associate to lead the support experience for our merchants, owning both strategy and execution as they scale on the platform.

You will transform support into a tech-first, scalable experience that drives merchant satisfaction, retention and loyalty, while partnering with product, operations, marketing, sales, finance and analytics to land key initiatives.

Qualifications

• Bachelor's degree or higher.
• 2-3 years of experience in consulting, strategy, operations, banking, technology, or related fields; high-growth startup experience and leadership a plus.
• Proven track record leading cross-functional initiatives and achieving ambitious goals.
• Owner / self-starter with bias toward action and proactive problem solving.
• Curious and innovative mindset; comfortable using data to inform decisions.
• Analytical and able to pull data in SQL or model in Excel.
• Gritty and willing to do whatever it takes to succeed.
• Persuasive communicator across multiple functions.

Responsibilities

• Lead the support experience for merchants, owning strategy and execution.
• Transform support into a tech-first, scalable, seamless experience.
• Collaborate cross-functionally with product, operations, marketing, sales, finance and analytics.
• Drive merchant satisfaction, retention and loyalty.

Skills

Cross-functional collaboration

Data-driven decision making

SQL

Excel modeling

Analytical thinking

Owner / self-starter

AI tools familiarity

Education

Bachelor's degree or higher

Tools

SQL

Excel

Job description

DoorDash seeks a Merchant Strategy & Operations Senior Associate to lead the support experience for our merchants, owning both strategy and execution as they scale on the platform.

You will transform support into a tech-first, scalable experience that drives merchant satisfaction, retention and loyalty, while partnering with product, operations, marketing, sales, finance and analytics to land key initiatives.