Merchant Growth & Partnerships Specialist

HappyGlobal Service; Massachusetts; On-site; USD 70,000 - 95,000; Full time

Job summary

HappyGlobal Service in Massachusetts is seeking a hands-on Merchant Acquisition Specialist to identify and recruit merchants, from restaurants to retailers, and onboard them onto our platform. You will conduct in-person visits, present our offerings, negotiate partnerships, and drive onboarding while building long-term relationships to grow order volume and GMV.

Strong Mandarin fluency is required; English is a plus.

Qualifications

• Mandarin Chinese fluency is required;English proficiency is a plus.
• Experience in B2B sales, merchant acquisition, or offline business development is highly desirable.
• Familiarity with the food delivery industry, local retail, or internet platform operations is a strong advantage.

Responsibilities

• Identify and recruit potential merchants (restaurants, stores, etc.) to join our platform, presenting our product offerings and services to drive onboarding and successful partnerships.
• Conduct frequent in-person visits to merchants in target areas to pitch cooperation, negotiate partnership agreements, and complete onboarding procedures.
• Maintain and strengthen long-term merchant relationships by providing regular business support, conducting routine visits, and addressing operational or service-related concerns.
• Work closely with each onboarded merchant to develop customized platform strategies, help optimize their performance, and grow order volume and GMV.
• Propose and coordinate promotional campaigns or value-added services in collaboration with the Marketing team to increase merchant exposure and transaction frequency.
• Continuously manage and update merchant backend data and settings to ensure smooth operations, accurate information, and performance tracking.
• Monitor market trends, gather merchant feedback, and provide actionable insights to support business decision-making and product improvement.

Skills

Mandarin fluency

English proficiency

Negotiation

Field sales

Time management

Job description

HappyGlobal Service in Massachusetts is seeking a hands-on Merchant Acquisition Specialist to identify and recruit merchants, from restaurants to retailers, and onboard them onto our platform. You will conduct in-person visits, present our offerings, negotiate partnerships, and drive onboarding while building long-term relationships to grow order volume and GMV.

Strong Mandarin fluency is required; English is a plus.