Merchant Success & Growth Lead – Autonomy Ops

DoorDash USA; San Francisco (CA); On-site; USD 105,000 - 155,000; Full time

Benefits offered by this job

401(k) with employer matching

16 weeks paid parental leave

Wellness benefits

Commuter benefits match

Paid time off and paid sick leave

Job summary

DoorDash USA is seeking an Associate Manager for Product Operations in Autonomy Commercialization. You will own merchant onboarding, adoption, and performance metrics for autonomy initiatives, building scalable playbooks and aligning with sales, account management, and field operations to ramp merchant cohorts.

You will define benchmarks, set up feedback loops to product/engineering, and advocate for merchants in roadmap discussions, especially in early-stage environments.

Qualifications

• Bachelor's degree in business, operations, or related field.
• 3–6 years in Strategy & Operations, Merchant/Partner Success, Product Operations or related field.
• Built operational mechanisms from scratch (onboarding, performance reviews, escalation paths).
• Comfortable in the field with merchants and on-the-ground ops teams.
• Strong in metrics, KPI definition, and turning signals into product asks.

Responsibilities

• Define merchant adoption and performance KPIs end-to-end and drive improvement.
• Build onboarding playbooks and scale them across markets.
• Partner with sales, account management, and field ops to recruit and ramp merchant cohorts.
• Define merchant performance benchmarks and ensure accountability across teams.
• Turn frontline observations into prioritized inputs for product/engineering and advocate for merchants.

Skills

KPI definition

Merchant onboarding

Cross-functional collaboration

Field ops experience

Education

Bachelor's degree in business/operations or related field

Job description

DoorDash USA is seeking an Associate Manager for Product Operations in Autonomy Commercialization. You will own merchant onboarding, adoption, and performance metrics for autonomy initiatives, building scalable playbooks and aligning with sales, account management, and field operations to ramp merchant cohorts.

You will define benchmarks, set up feedback loops to product/engineering, and advocate for merchants in roadmap discussions, especially in early-stage environments.