Mental Health Clinic Ops Coordinator & Admin Lead

San Diego Supercomputer Center; San Diego (CA); Presencial; USD 40.000 - 53.000; Tempo integral

Resumo da vaga

UC San Diego Health’s Counseling and Psychological Services (CAPS) seeks a Clinic Coordinator/Administrative Assistant on campus. You will support front desk operations, scheduling, crisis screening, and administrative tasks for a large team of clinicians and managers in a high-volume setting.

The role requires empathy, confidential handling of patient information, EPIC experience, and strong organizational skills to maintain multiple calendars and communications across CAPS and the Psychiatry

Qualificações

• Three (3) years related experience working in a front office mental health outpatient facility and knowledge of medical, mental health, and insurance terminology.
• Demonstrated knowledge of third party payors including federal, state, and private health plans.
• Ability to assist patients in emotional distress and crisis and coordinate with campus resources.
• Experience with EPIC or similar appointment scheduling system, work queues, provider schedule template management, InBasket management, Smartphrases and other EHR tools.
• Proven customer service professionalism in a high-volume front desk healthcare environment.
• Ability to work independently under pressure and handle evolving situations.
• Excellent interpersonal, oral and written communication skills.
• Advanced MS Word and Excel skills.
• Familiarity with HIPAA/FERPA compliance and confidentiality.

Responsabilidades

• Greet and assist patients in a warm, empathic manner and manage complex appointment calendars.
• Coordinate scheduling for CAPS group therapy and referrals, including e-checkin and pre-visit questionnaires.
• Provide front office and administrative support to 70+ clinicians and managers in a high-volume university center.

Conhecimentos

Empathy in patient care

Front office administration

Crisis support

Communication skills

Typing/clerical accuracy

Ferramentas

EPIC scheduling system

InBasket management

MS Word/Excel

Descrição da vaga

UC San Diego Health’s Counseling and Psychological Services (CAPS) seeks a Clinic Coordinator/Administrative Assistant on campus. You will support front desk operations, scheduling, crisis screening, and administrative tasks for a large team of clinicians and managers in a high-volume setting.

The role requires empathy, confidential handling of patient information, EPIC experience, and strong organizational skills to maintain multiple calendars and communications across CAPS and the Psychiatry