Clinic Operations Coordinator — Mental Health Admin

UC San Diego Health; San Diego (CA); On-site; USD 40,000 - 53,000; Full time

Job summary

UC San Diego Health is seeking a Clinic Administrative Assistant to support the Counseling & Psychological Services (CAPS) team. Based at the Triton Health and Wellness Building, you will provide front office coverage, scheduling, crisis support, and comprehensive administrative assistance to a large clinical staff.

You will manage patient check-in/out, maintain complex calendars, coordinate group therapy scheduling, and ensure confidential handling of sensitive information.

Qualifications

• Three (3) years related experience in a front office mental health outpatient facility.
• Demonstrated knowledge of third party payors including federal, state, and private health plans.
• Excellent interpersonal, oral and written communication skills including diplomacy and tact.

Responsibilities

• Greet and assist patients with warmth and empathy while directing them to appropriate resources.
• Manage high-volume scheduling and complex appointment calendars for CAPS and related clinics.
• Coordinate and support front office operations, including pre-visit questionnaires and e-checkin.
• Handle patient messages, referrals, authorizations, and insurance eligibility in Epic.

Skills

Front office experience

Mental health knowledge

EPIC scheduling

Customer service

Communication skills

Tools

EPIC scheduling

MS Word

MS Excel

Job description

UC San Diego Health is seeking a Clinic Administrative Assistant to support the Counseling & Psychological Services (CAPS) team. Based at the Triton Health and Wellness Building, you will provide front office coverage, scheduling, crisis support, and comprehensive administrative assistance to a large clinical staff.

You will manage patient check-in/out, maintain complex calendars, coordinate group therapy scheduling, and ensure confidential handling of sensitive information.