Administrative Specialist, Mental Health Clinic

UC San Diego Health; San Diego (CA); In loco; USD 43.000 - 61.000; Tempo pieno

Descrizione del lavoro

UC San Diego Health’s CAPS unit seeks a Clinical Administrative Assistant to greet patients, manage scheduling, and support a team of clinicians across multiple CAPS locations. The role emphasizes compassionate patient interactions, efficient front-desk operations, and accurate registration and insurance processing.

Responsibilities include coordinating appointments, handling referrals, and ensuring secure handling of sensitive information in a busy university setting.

Competenze

• Minimum 3 years of experience in front office mental health outpatient facility.
• Experience using EMR/EHR systems for patient administrative services and scheduling.
• Ability to assist patients in emotional distress and crisis with empathy.
• Experience with EPIC or similar appointment scheduling system.
• Proven customer service professionalism in high-volume healthcare settings.

Mansioni

• Greet and assist patients in a warm, empathic manner and manage front desk operations.
• Provide scheduling, registration, and insurance verification for CAPS services.
• Support clinicians and program managers with administrative tasks and communications.
• Troubleshoot patient issues, guide to CAPS resources, and ensure smooth clinic workflows.
• Maintain confidentiality per HIPAA and UCSD policies.

Conoscenze

Front desk experience

Medical terminology

EMR navigation

Customer service

Crisis awareness

HIPAA awareness

Multitasking

Excellent communication

Strumenti

EPIC

Microsoft Office

Descrizione del lavoro

UC San Diego Health’s CAPS unit seeks a Clinical Administrative Assistant to greet patients, manage scheduling, and support a team of clinicians across multiple CAPS locations. The role emphasizes compassionate patient interactions, efficient front-desk operations, and accurate registration and insurance processing.

Responsibilities include coordinating appointments, handling referrals, and ensuring secure handling of sensitive information in a busy university setting.