Clinical Administrative Assistant, CAPS — Student Wellness

University of California San Diego; San Diego (CA); On-site; USD 43,000 - 61,000; Full time

Job summary

UC San Diego Health’s Counseling and Psychological Services (CAPS) unit is seeking a Clinical Administrative Assistant to support front desk operations, scheduling, crisis screening, and a wide range of administrative services for 70+ clinicians across multiple locations.

The role requires at least 3 years of front office experience in a mental health setting, strong EMR skills (EPIC), and a patient-centered, confidential approach to care within a university health system.

Qualifications

• Minimum 3 years related experience in a front office mental health outpatient facility and knowledge of medical, mental health, and insurance terminology.
• Experience using electronic medical records systems to provide patient administrative services, registration, and scheduling in a complex and fast-paced clinic.
• Ability to empathically assist patients in emotional distress and crisis and coordinate with campus resources.
• Ability to work independently and handle evolving, crisis-type situations with professionalism.
• Proven experience with HIPAA compliance and confidentiality in handling patient information.

Responsibilities

• Greet patients and provide warm, empathic front desk support.
• Manage patient scheduling, registration, and insurance eligibility within CAPS operations.
• Assist with crisis screening, triage, and de-escalation to connect patients to appropriate resources.
• Provide administrative support to CAPS clinicians and program managers, including documentation in the EMR system.
• Coordinate with campus resources and ensure timely, accurate flow of information while maintaining patient confidentiality.

Skills

Front office experience

Customer service

Communication skills

Crisis support

HIPAA knowledge

EPIC scheduling

Tools

EPIC

InBasket management

Smartphrases

EMR tools

Job description

UC San Diego Health’s Counseling and Psychological Services (CAPS) unit is seeking a Clinical Administrative Assistant to support front desk operations, scheduling, crisis screening, and a wide range of administrative services for 70+ clinicians across multiple locations.

The role requires at least 3 years of front office experience in a mental health setting, strong EMR skills (EPIC), and a patient-centered, confidential approach to care within a university health system.