Clinic Operations Coordinator - Mental Health (Remote)

University of California San Diego; San Diego (CA); Presencial; USD 40.000 - 53.000; Tempo integral

Resumo da vaga

University of California San Diego Health is seeking a Clinic Coordinator/Administrative Assistant to provide frontline, scheduling, and administrative support for CAPS and related SHW units on the UC San Diego campus. The role supports a large clinician team, patient coordination, and crisis screening with a focus on confidential, efficient service.

The position requires experience in front-office operations within mental health settings, proficiency with EPIC/EHR, and strong organization and

Qualificações

• Three (3) years related experience in a front office mental health outpatient facility and knowledge of medical, mental health, and insurance terminology.
• Demonstrated knowledge of third party payors including federal, state, and private health plans.
• Must be able to empathically assist patients with psychological and psychiatric conditions, in emotional distress and crisis, as well as concerned family members and the campus community.
• Experience and knowledge of EPIC or similar appointment scheduling system, work queues, provider schedule template management, InBasket management, Smartphrases and other EHR tools.
• Proven customer service professionalism delivered in a high volume, multi-phone line and front desk healthcare environment, including sensitivity to support a culturally diverse population.
• Demonstrated ability to work independently, assume responsibility for, and professionally handle evolving situations with crisis potential.
• Organizational ability to work under pressure calmly and efficiently, with attention to detail.
• Excellent interpersonal, oral and written communication skills, including diplomacy and tact.
• Advanced MS Office skills including Word and Excel.
• Experience with editing and proofreading documents and writing clear correspondence and meeting minutes.
• Excellent knowledge of English grammar and punctuation.

Responsabilidades

• Provide front office, scheduling, crisis support and administrative assistance to a team of 70+ clinicians and managers.
• Coordinate and execute projects, manage complex appointment calendars and schedule meetings.
• Handle insurance eligibility, registrations, and referrals, and support CAPS/Campus patients throughout care pathways.
• Support confidentiality and HIPAA compliance in all administrative tasks.
• Maintain Epic documentation, InBasket queues, and multi-line phone system workflows.

Conhecimentos

Front office

EPIC / EHR

Customer service

Scheduling

MS Excel

Ferramentas

EPIC

MS Word

Descrição da vaga

University of California San Diego Health is seeking a Clinic Coordinator/Administrative Assistant to provide frontline, scheduling, and administrative support for CAPS and related SHW units on the UC San Diego campus. The role supports a large clinician team, patient coordination, and crisis screening with a focus on confidential, efficient service.

The position requires experience in front-office operations within mental health settings, proficiency with EPIC/EHR, and strong organization and