Clinic Coordinator & Admin Assistant (Remote Options)

UC San Diego; San Diego (CA); On-site; USD 61,000 - 80,000; Full time

Job summary

UC San Diego's Student Health & Well-Being cluster seeks an experienced front office coordinator to support Counseling and Psychological Services (CAPS) and College Mental Health programs. You will manage scheduling, intake processes, and patient communications in a high-volume clinic, while ensuring confidentiality and HIPAA compliance.

Based at Triton Health and Wellness, this role requires compassionate, detail-oriented team players capable of handling crises and complex workflows with

Qualifications

• Three (3) years related experience in a front office mental health outpatient facility.
• Knowledge of third party payors including federal, state, and private health plans.
• Ability to assist patients in emotional distress and crisis with empathy and discretion.
• Experience with EPIC or similar appointment scheduling system and InBasket management.
• Proven customer service professionalism in a high-volume front desk healthcare setting.
• Ability to work independently and handle evolving, crisis-related situations calmly.

Responsibilities

• Provide front office support, scheduling, crisis support and administrative assistance to CAPS and College Mental Health team.
• Greet patients warmly, verify visit history, enrollment and eligibility; manage registrations and insurance processes.
• Coordinate authorizations, referrals, and payments; monitor queues and ensure confidentiality and HIPAA compliance.
• Maintain calendars, prepare agendas, and take minutes for meetings; support group therapy scheduling.
• Troubleshoot e-checkin and patient education; escalate crises using established protocols.

Skills

Front office experience

Empathy in crisis

Healthcare customer service

Detail-oriented

Verbal and written communication

HIPAA knowledge

Tools

EPIC scheduling system

Job description

UC San Diego's Student Health & Well-Being cluster seeks an experienced front office coordinator to support Counseling and Psychological Services (CAPS) and College Mental Health programs. You will manage scheduling, intake processes, and patient communications in a high-volume clinic, while ensuring confidentiality and HIPAA compliance.

Based at Triton Health and Wellness, this role requires compassionate, detail-oriented team players capable of handling crises and complex workflows with