Mental Health Clinic Operations Coordinator

University of California - San Diego Medical Centers

San Diego (CA)

Presencial

USD 40.000 - 53.000

Tempo integral

Há 4 dias

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Resumo da vaga

UC San Diego Health is seeking an experienced front desk/administrative coordinator for the CAPS team within the Student Health & Well-Being cluster, based at Triton Health and Wellness Building on campus. You will support scheduling, patient intake, eligibility verification, and crisis screening while maintaining confidentiality and providing compassionate service to students.

Strong organization, EPIC or similar system proficiency, MS Office skills, and the ability to manage multiple calendars

Qualificações

Three (3) years related experience working in a front office mental health outpatient facility and knowledge of medical, mental health, and insurance terminology.
Demonstrated knowledge of third party payors including federal, state, and private health plans.
Must be able to empathically assist patients with psychological and psychiatric conditions, in emotional distress and crisis, as well as concerned family members and the campus community.
Experience and knowledge of EPIC or similar appointment scheduling system, work queues, provider schedule template management, InBasket management, Smartphrases and other EHR tools.
Proven customer service professionalism delivered in a high volume, multi-phone line and front desk healthcare environment, including sensitivity to support a culturally diverse population.
Demonstrated ability to work independently, assume responsibility for, and professionally handle evolving situations which may be of a crisis nature in a supportive manner.
Organizational ability to work under pressure calmly and efficiently, coping with variable workloads, and keep track of many diverse activities, requests, and directions simultaneously and with an attention to detail.
Excellent interpersonal, oral and written communication skills, including diplomacy, tact, and flexibility. Proven ability to interact with all organizational levels and to communicate effectively and professionally both in person and via phone.
Advanced skill level in MS software application including Word and Excel.
Experience with editing and proofreading documents, as well as writing clear, accurate correspondence, meeting minutes, and/or reports.
Excellent knowledge of English grammar, spelling, punctuation and sentence structure/formats, demonstrated skill in composing correspondence.
Fast, accurate typing skills.
Familiarity with procedure coding for clinical and billing responsibilities (CPT codes and/or ICD-9).
Ability to maintain strict confidentiality of patient information and documentation. Ability to maintain confidentiality of administrative and personnel matters. Knowledge and skill in working with HIPAA requirements. Ability to use discretion, maintain utmost confidentiality and comply with all requirements in use of computer systems and access to any and all patient, student, employee and University data, in electronic and hard copy formats, in compliance with University, state and federal guidelines, including, but not limited to Health Insurance Portability and Accountability Act (HIPAA) and Family Educational Rights and Privacy Act (FERPA).
Excellent attendance and punctuality.
Ability to work collaboratively to promote positive outcomes in a team environment. Ability to uphold and maintain UC Principles of Community.
Ability to complete Mental Heath First Aid training.
At all times adhere to UCSD Health Medical Center (C.A.R.I.N.G.) Standards of Performance, and demonstrate the characteristics of professionalism in attire, attitude, conversation, behavior and attentiveness to others. Uphold the UCSD Principles of Community and promote a positive and collaborative team environment. Ability to adhere to and practice the mandatory University Core Values & Safety Standards of performance.
As appropriate, submit incident reports to report near-misses, process problems or patient or employee injury events. Attend required training and refreshers for use and proper steps to follow.

Responsabilidades

Greet and assist patients in a warm and empathic manner and maintain knowledge of complex clinic operations to best assist students navigating mental health resources.
Coordinate and execute projects, independently composing correspondence, managing and maintaining complex appointment calendars and schedules meetings and appointments.
Primary responsibility for scheduling and updating Group Therapy appointments.
Clinic support includes phone and in person verification of visit history, patient enrollment, service eligibility, registration and insurance eligibility; processes and troubleshoots external referral renewals and authorization letters on the basis of need, urgency, and presenting concerns, schedules appointments for CAPS on the basis of need, urgency, and presenting concerns, and Intakes for students referred to College Mental Health (Dept of Psychiatry).
Manages CAPS cancellations following protocols. Coordinates authorizations for appointments and helps ensure payment/reimbursement.
Follows screening protocol and monitors emotional state of patients; uses de-escalation tools to reach conflict resolution and connect patients to resources while optimizing clinic workflows.
Compiles agendas, takes minutes in meetings and prepares and distributes minutes. Performs other clinic administrative duties and daily operational checks.