Clinic Coordinator & Admin for Student Health

University of California San Diego; San Diego (CA); In loco; USD 40.000 - 53.000; Tempo pieno

Descrizione del lavoro

University of California San Diego Health seeks a Clinic Coordinator/Administrative Assistant to support the Counseling & Psychological Services and SHW operations on the UCSD campus. You will greet patients, manage front desk tasks, and assist with scheduling for 70+ clinicians in a high-volume setting.

The role requires strong organizational skills, confidentiality, and proficiency with EPIC and MS Office. Hours are Days, 8-Hour Shifts, Monday-Friday, with a 100% appointment percent.

Competenze

• Three (3) years related experience working in a front office mental health outpatient facility and knowledge of medical, mental health, and insurance terminology.
• Demonstrated knowledge of third party payors including federal, state, and private health plans.
• Must be able to empathically assist patients with psychological and psychiatric conditions, in emotional distress and crisis, as well as concerned family members and the campus community.
• Experience and knowledge of EPIC or similar appointment scheduling system, work queues, provider schedule template management, InBasket management, Smartphrases and other EHR tools.
• Proven customer service professionalism delivered in a high volume, multi-phone line and front desk healthcare environment, including sensitivity to support a culturally diverse population.
• Demonstrated ability to work independently, assume responsibility for, and professionally handle evolving situations which may be of a crisis nature in a supportive manner.
• Organizational ability to work under pressure calmly and efficiently, coping with variable workloads, and keep track of many diverse activities, requests, and directions simultaneously and with an attention to detail.
• Excellent interpersonal, oral and written communication skills, including diplomacy, tact, and flexibility. Proven ability to interact with all organizational levels and to communicate effectively and professionally both in person and via phone.
• Advanced skill level in MS software application including Word and Excel.
• Experience with editing and proofreading documents, as well as writing clear, accurate correspondence, meeting minutes, and/or reports.
• Excellent knowledge of English grammar, spelling, punctuation and sentence structure/formats, demonstrated skill in composing correspondence.
• Fast, accurate typing skills.
• Familiarity with procedure coding for clinical and billing responsibilities (CPT codes and/or ICD-9).
• Ability to maintain strict confidentiality of patient information and documentation. Knowledge and skill in HIPAA compliance.
• Excellent attendance and punctuality.
• Ability to work collaboratively to promote positive outcomes in a team environment. Ability to uphold and maintain UC Principles of Community.
• Ability to complete Mental Health First Aid training.
• Adhere to UCSD Health Medical Center Standards of Performance and the UCSD Principles of Community.
• Submit incident reports to report near-misses and process problems as required.

Mansioni

• Provide front office and scheduling support for CAPS and College Mental Health teams.
• Coordinate appointments, intakes, and patient check-in/out.
• Assist with crisis screening, referrals, and e-checkin processes.
• Maintain confidentiality and document minutes and correspondence.

Conoscenze

Front desk experience

Customer service

Crisis support

HIPAA compliance

Strumenti

EPIC

InBasket

Smartphrases

MS Word

MS Excel

Descrizione del lavoro

University of California San Diego Health seeks a Clinic Coordinator/Administrative Assistant to support the Counseling & Psychological Services and SHW operations on the UCSD campus. You will greet patients, manage front desk tasks, and assist with scheduling for 70+ clinicians in a high-volume setting.

The role requires strong organizational skills, confidentiality, and proficiency with EPIC and MS Office. Hours are Days, 8-Hour Shifts, Monday-Friday, with a 100% appointment percent.